Be a part of a team that really cares

The Brightwell is based in Bradley Stoke, Bristol in a purpose-built clinical Centre, The West of England MS Therapy Centre, part of the Brightwell Group, is a well-established and highly regarded Charity with over 35 years’ experience.  


Facilities and Business Support Manager

Applications must be received before 12 noon on Friday 22nd July 2022

Title:                     Facilities and Business Support Manager 

Organisation:     The West of England MS Therapy Centre, registered charity 801155

Location:            The Brightwell, Bradley Stoke, Bristol BS32 9DB

Salary:                 £26,000 to £32,000 per annum, dependent on experience 

Terms:                  Permanent / Full-time Monday to Friday (40 hours) or part time split role ; 3 days facilities management 2 days business support with potential for extension

Responsible to:  CEO

The main purpose of the role 

We have a fantastic opportunity for you to work for a leading charity supporting people living with neurological conditions from across the region.


As our Premises and Business Support Manager, you will ensure our facilities are well maintained and used and contract compliance is effectively managed which will enable the team to provide the best possible service to our members.


You will work closely with the CEO to identify and develop systems and procedures which support the smooth running of the building and facilities.


You will join the management team at The Brightwell and will be required to represent the organisation in communications with staff, members, and stakeholders.


This is a new role at the Centre and we feel confident this role will provide a rewarding experience for the right person.


The person


We are looking for a positive, creative thinker who is outgoing and confident. Our ideal person loves a challenge, finds innovative solutions to problems, and thrives on encouraging and supporting others to do the same.


Some experience in Premises Management would be a bonus, as well as a commitment to your own ongoing professional development.


We are seeking a skilled communicator and relationship builder with an understanding of building compliance and financial management.


You will be highly organised with excellent administration skills together with a talent for working in partnership with others.



We are not expecting our ideal candidate to know everything about this role right away, but we do need someone who is confident in their existing skills and knowledge and who also has the confidence to ask for guidance to help them grow within this fantastic role.

Key responsibilities


  1. Health and Safety

  • Comply with all Health and Safety, fire safety and security legislation and policy ensuring that all policies and procedures are reviewed regularly and up to date.

  • Undertake regular Health & Safety inspections of the Brightwell.

  • Carry out Risk Assessments of all facilities and, where appropriate, consider employees, volunteers, members, and visitors in Centre activities.

  • Act as the nominated Fire Officer and take responsibility for routine drills and training of all staff/volunteers/ designated Fire Marshalls

  • Advise the CEO of any urgent health and safety issues and be proactive in finding a solution.

  • Promote Health and Safety Awareness amongst staff, volunteers, Service Users and visitors to the Centre.

  • Establish, organise and implement training for staff and volunteers in the relevant areas of Health and Safety, fire safety and security.


  2.  Premises Management, and Equipment Servicing

  • The effective operation of the building, its facilities and the equipment therein.

  • The effective organisation, management and supervision of volunteers and contractors working on site.

  • Review, update or set up relevant processes in the area of Premises Management.

  • Manage all necessary tasks to ensure the premises are maintained at a satisfactory level of cleanliness and are fully compliant with current infection control requirements.

  • Develop and implement schedules and records of maintenance and work required, ensuring that the work is done on a timely basis and to a high standard.

  • Lead on environmental management, including energy efficiency, waste and water management and meter reading.

  • Be responsible for the regular servicing of equipment, PAT testing and ad-hoc repairs.

  • Advise the CEO of any urgent repairs required and be proactive in finding a solution.

  • Implement and run stock control of all PPE and associated infection control equipment


  3.  Business Support and Administration

  • Identify opportunities for revenue generation from the building, develop the project plan and implement its delivery.

  • Proactively maximise volunteer involvement across services. Developing role descriptions and recruiting volunteers to match them with the relevant service.

  • Act as an ambassador for the Charity and will promote positive and effective communication with the potential and existing room, building and service users.  

  • Become familiar with the activities which take place within the Brightwell and work with the CEO/management team to gain an overview of the income streams in place for the services we provide.

  • Manage a range of admin/premises-related contracts and service level agreements and work with the CEO to negotiate agreements to cover new activities.

  • Ensure that GDPR issues, complaints, and incidents are recorded and dealt with fairly and efficiently in conjunction with the CEO.

  • Review, update and oversee the purchase order process.

  • Oversee the smooth running of the charity’s database (currently Access based)

  • Oversee the smooth running of reception and associated procedures – postage, office

  • supplies etc.


  4.  Financial

  • Manage operating and project budgets across all your areas of work.

  • Ensure good cost control and sustainable procurement. 

  • Identify savings and areas for efficiency.  

  • Contribute to the financial planning process, budgets and financial reporting in your key areas.


This list is not exhaustive and the post holder will be expected to carry out ad hoc duties as required which are commensurate with the role


Person specification


The following are essential:

  • Good understanding and experience of facilities management.

  • Some experience in managing operational risk, including good knowledge of Health and Safety, emergency procedures, fire and security procedures and legislation.

  • Awareness of the Brightwell and the work we do, including our Charitable aims and objectives.

  • Excellent written and verbal communication skills.

  • Excellent organisational and time management skills.

  • Experience in working with and motivating volunteers.

  • Experience in records management and information systems.

  • Experience in managing budgets, projects and contracts.

  • Advanced IT skills, using asset management and task scheduling platforms.


Special conditions:

  • Able to demonstrate commitment to the aims and objectives of the Charity.

  • Willingness to work outside office hours on occasion.



To apply please download and complete the online application form and send it via email to


If you have any questions please contact: Mrs Doro Pasantes – CEO, Tel: (01454) 201 686