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Accessibility Statement 

Accessibility statement for www.thebrightwell.org.uk

The Brightwell website is run by The West of England MS Therapy Centre Ltd. We are committed to ensuring our website is accessible to as many people as possible, regardless of ability or technology.

We want everyone who visits our website to have a positive experience. This means you should be able to:

  • change colours, contrast levels and fonts

  • increase the font size

  • zoom in up to 300% without text spilling off the screen

  • navigate most of the website using a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the latest versions of JAWS, NVDA and VoiceOver)

We have also aimed to make the content on our website as clear and simple as possible to understand.

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Customising your device​

My Computer My Way provides free online resources that can help you customise your device and make it easier to use. These include: ​

  • how to adjust your computers visual settings 

  • how to navigate a site using a keyboard

  • how to make a device talk to you 

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How accessible this website is 

This website is built using valid HTML5, CSS and JavaScript and, where possible, follows the Web Content Accessibility Guidelines (WCAG) 2.1, levels A and AA.

The site is responsive and designed to work across desktop, tablet and mobile devices. It has been tested across a range of modern browsers.

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Known accessibility issues

Feedback and contact information 

While we aim to meet WCAG 2.1 Level AA standards, we are aware that some parts of the website are not fully accessible. These include:

  • some videos do not yet have captions, subtitles or transcripts

  • some PDFs and downloadable documents are not fully accessible

  • some images do not have appropriate alternative text

  • some parts of the website are not fully accessible using a keyboard

  • some online forms can be difficult to navigate using only a keyboard

  • some colour combinations do not meet WCAG 2.1 Level AA contrast requirements

We are actively working to address these issues.

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If you need information on this website in a different format, please contact us via:​

We will consider your request and get back to you in five working days

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we are not meeting accessibility requirements, please let us know. Your feedback helps us improve the website for all users.

You can contact us using the details above. Please include as much information as possible about the issue you experienced.​​

Complaints 

Accessibility regulations are enforced by the Equality and Human Rights Commission (EHRC).

If you are not satisfied with how we respond to your accessibility complaint, you can contact the Equality Advisory Support Service (EASS) for independent advice and support.

Non-accessible content 

Video and audio content 

We aim for all our video/audio content to have at least one of the following: ​​

  • subtitles

  • captioning 

  • a transcript​

Some older video and audio content does not currently meet this standard. We are working to improve this over time.

Downloadable documents

Some downloadable resources, particularly older PDFs and Word documents, may not be fully accessible. We are working towards improving the accessibility of these documents and are exploring alternatives to PDFs where possible.

Colour contrast

Most of the website meets WCAG 2.1 Level AA colour contrast requirements. We are reviewing and updating colour combinations that do not yet meet these standards.

Third party content 

Our website includes some third-party content and functionality. While we aim to work with accessible providers, we cannot always guarantee the accessibility of third-party services.

What we're doing to improve accessibility 

We regularly review the accessibility of our website through:

  • manual checks by our content team

  • automated accessibility testing tools

Accessibility improvements are prioritised as part of our ongoing website development.

Preparation of this accessibility statement

This statement was prepared in August 2022. It will be reviewed on a six monthly basis.

 

This statement was reviewed in February 2026 and will be on a six - monthly basis.   

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