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Accessibility Statement 

Accessibility statement for

This accessibility statement applies to

This website is run by The West of England MS Therapy Centre Ltd. We want as many people as possible to be able to use this website so we aim to make it as usable as possible for all our visitors, regardless of ability. For example, that means that you should be able to; 

  • change colours, contrast levels and fonts 

  • increase the font size 

  • zoom in up to 300% without the text spilling off the screen 

  • navigate most of the website with just a keyboard

  • navigate most of the website using speech recognition software 

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand. 

My Computer My Way provides free online resources that can help you customise your device and make it easier to use. These include: 

  • how to adjust your computers visual settings 

  • how to navigate a site using a keyboard

  • how to make a device talk to you 

How accessible this website is 

Our website is developed using valid HTML5, CSS and JavaScript and where possible to the standards laid out in the Web Content Accessibility Guidelines (WCAG 2.1).

Our site is responsive to mobile devices and has been tested across a range of browsers.

Whilst we strive for our website to achieve WCAG 2.1, level A and AA compliance, there are some known limitations. Here are some potential problems that we are working hard to improve:

  • we aim to provide captions and/or transcripts for all our videos but these may not be available for all videos

  • PDFs and documents across our site are not always accessible 

  • some images do not contain text alternatives

  • some parts of the website may not, yet, be accessible using a keyboard

  • some of our online forms are difficult to navigate using just a keyboard 

  • some colours used on the website do not conform with WCAG 2.1 level AA

Feedback and contact information 

If you need information on this website in a different format, please contact us via:

We will consider your request and get back to you in five working days

Reporting accessibility problems with this website

If you encounter any issues that prevent you from using our site, please let us know. Your information will help us improve the website for all our visitors. Please provide as much detail as possible in your feedback. You can contact us via: 


Accessibility regulations are enforced by the Equality and Human Rights Commission (EHRC). If you've made a complaint to us and you're not happy wit how we responded, please contact the Equality Advisory Support Service (EASS)

Non-accessible content 

Non-compliance with the accessibility regulations 

Video and audio content 

We aim for all our video/audio content to have at least one of the following: 

  • subtitles

  • captioning 

  • a transcript

We know that some of our video, or audio, content - particularly older videos - does not consistently have subtitles. We are working on this. 

Downloadable content 

Our website features downloadable resources, mainly Word documents and PDFs. We will work toward making sure that all downloadable resources are accessible and will investigate moving away from the PDF documents in the future. 

Colour contrast

We have tested the accessibility of the website's colour palette. The majority of the website conforms with WCAG 2.1 Level AA. We are in the process of changing the colours that do not. 

Third party content 

Our site includes Third Party Content and functionality. Whilst we strive to make sure any Third party is accessible, we cannot always guarantee it. 

What we're doing to improve accesibility 

Our site will be regularly reviewed with manual audits by our content team and by scans with automated testing tools. 

Preparation of this accessibility statement

This statement was prepared in August 2022. It will be reviewed on a six monthly basis.


This statement was reviewed in February 2023 and will be again in August 2023  

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