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The Brightwell, incorporating The West of England Multiple Sclerosis Therapy Centre, offers specialised therapies including physio and hyperbaric plus many other support services. As a charity we rely on fundraising and donations to continue our work. Neuro Physiotherapy Find out more At The Brightwell, we are dedicated to enhancing the lives of individuals living with chronic neurological conditions. With over 40 years of unwavering commitment, we strive to empower our members by providing access to a warm and friendly, non-clinical environment that fosters independence, symptom management, and overall well-being. Our aim is to offer a diverse range of specialised therapies, including Hyperbaric Oxygen Therapy (HBOT) and Neuro-physiotherapy , all delivered by a dedicated team of experts. We embrace innovation with our in-house Hyperbaric Oxygen Chamber and a self-generated oxygen supply, ensuring top-tier quality and availability. We believe in inclusivity, offering one-on-one physiotherapy sessions, group activities, and online classes. Our subsidies for Brightwell Members, as well as our open doors to individuals in various stages of recovery, showcase our commitment to accessible care. At the Brightwell, we stand alongside those living with conditions like Multiple Sclerosis, Stroke, Parkinson’s, Fibromyalgia, Chronic Fatigue Syndrome, Concussion, Motor Neurone Disease, Functional Neurological Disorders, Long Covid, and Cancer, amongst many others. Our services extend to Specialist Clinics and therapies including our own Functional Electrical Stimulation (FES) assessment clinic, counselling, acupuncture, reflexology, remedial massage and aromatherapy, foot health and bladder & bowel clinics. We have members from the Greater Bristol area, South Gloucestershire, North Somerset, Bath, Wiltshire, South Wales and from all across the South West and the M4 corridor. There are always lots of social events taking place and a huge and varied number of ways to be involved in fundraising and volunteering. We not only welcome new members but also provide a wide array of volunteer opportunities, fostering a sense of community and collaboration. Click here to find out how to Become a Member. What is a neurological condition? A neurological condition is defined as a disorder that affects the brain, nervous system or spinal cord and, as these control every single part of your body, problems with them often cause serious consequences. Conditions can appear suddenly, for example a stroke or a brain injury; some, like epilepsy, you are born with; and others develop over time, like multiple sclerosis. They can affect anyone, at any age, of any ethnicity, and at any time in life. Some conditions are incurable, some last a lifetime and, sadly, some are life-threatening, but all of them will impact on a persons quality of life. What causes them? Sadly, no one really knows what triggers or causes most conditions. Some, especially ones that occur suddenly, can be linked to genes, the environment, accidents, injuries or infections. Although research is continuing there is yet to be any consensus on causes and, for most people, there is absolutely nothing they, or their family, could have done to stop them. Our Impact Report for 2024 This is the first time that we have produced an Impact Report in this format and we are delighted with how it gives a great representation of everything that goes on here at The Brightwell. The report is packed full of great images, facts, statistics and information. The report includes sections on Our Story So Far Who We Support Our Therapies A Letter From Our Chair A Letter From Our CEO 2024 In Numbers Fundraising Stories from Our Members Meet Our Volunteers Acknowledgements. Whether you are a New or Existing Member,Volunteer,Member of Staff or Supporter this is an excellent document, offering so much information regarding the Charity, its work and people, operational insights and community. You can view or download a copy of this report by clicking on the image above or click here .. A hardcopy version can be available on request, please call 01454 201686.

Throughout the year The Brightwell organises a wide range of social and fundraising events. These events range from social evenings held at the Centre such as Quiz and Bingo Nights, through to large community events such as our Colour Run and Abseil. Come and join in soon! Project01 Project02 Project03 Project04 Project05 Upcoming Events Christmas Quiz Wed 10 Dec Bradley Stoke More info Tickets Carers Support Session Thu 22 Jan Bradley Stoke More info Details Oxygen Operating Volunteer Open Day Mon 26 Jan The Brightwell More info Register here Bath Half Marathon Sun 15 Mar Bath More info Tickets London Landmarks Half Marathon Sun 12 Apr London More info Tickets Events Gallery Frozen Princess Show 6 December 2025 Christmas Market 29 November 2025 Members' 40-Year Celebration 19 June 2025 Corporate Abseil 16 May 2025 Halloween Party 26 October 2024 Colour Run 9 June 2024 Corporate Abseil 10 May 2024 Pink Moon Swim 19 April 2024 Winter Solstice Sunrise Swim 22 December 2023 Christmas Market 3 December 2023 Abseil 13 September 2023 Colour Run 11 June 2023

The Brightwell offers a unique environment for those looking to receive an extensive range of therapies for people with chronic neurological and other conditions. Therapies at The Brightwell The Brightwell offers a unique environment for those looking to receive an extensive range of therapies for people with chronic neurological and other conditions. We are proud to confirm that our facilities are second to none in the Greater Bristol area and we offer a friendly yet professional approach in a non- clinical environment. The Brightwell offers fully accessible premises, with extensive free disabled parking. In the physiotherapy department there is a full hoisting system and a vast array of equipment. Each therapist is fully qualified in their field and registered with the relevant professional body. All our volunteers are also trained to the highest standard. Click here to find out about Becoming a Member. Oxygen Therapy For Neurological Conditions Oxygen Therapy for Sports Injuries Oxygen Therapy for Other Conditions One-to-One Neuro Physiotherapy Groups and Classes Online Classes FES Clinic Specialist Clinics Support and Information What Coinditions Do We Treat? How much do the therapies cost? All the sessions for those members living with neurological conditions are subsidised through our fundraising efforts and supporter donations. However, as a charity we do ask for a contribution towards each session, the details of which are below. It is the Charity’s policy to never deny someone support due to financial reasons and we welcome the opportunity to confidentially discuss any payment issues with anyone struggling to contribute towards for their therapy sessions. Please click here to see our Cancellation Policy Contributing by Standing Order Where possible, we request that members contribute by standing order. The benefits are as follows: It helps us with planning for staffing/volunteer levels. Members know they have a definite booking. You only pay for 44 weeks a year, to take into account holidays. Therapy sessions are still available to you for 51 weeks a year We are usually only closed for 1 week over Christmas and New Year. You know you have made your contribution, so there are no concerns about forgetting. It is easier to budget. Adjustments can be made for long-term absence, e.g. hospitalisation or prolonged illness. Standing orders are worked out on an average of 44 weeks per year if someone attends weekly. This takes into account 8 weeks of non-attendance for any reason. Examples 1-2-1 Physio at £28 per session X 44 weeks / 12 months = £102.66 per month Oxygen at £18 per session X 44 weeks / 12 months = £66 per month Please click here to download a Standing Order Form . If you are setting up your repeat payment via your banking app, please complete the bottom section of this form so that Reception is aware that you are paying by standing order. A member of staff or a member of our Reception Team will be pleased to work out your monthly payment with you based on your personal treatment plan. We can also print off any forms and complete them with you. We are proud to be part of the Neuro Therapy Network Please visit www.neurotherapynetwork.org.uk for further information.

The Brightwell has various rooms for hire at competitive hourly and daily rates. Each one offers individually controlled air conditioning and free wi-fi. There is a chioce of therapy rooms and other meeting space available. Call us today to discuss costs and availability. Therapy Room Hire The Brightwell Centre, based in Bradley Stoke, North Bristol is a great venue for anyone looking to hire rooms on an hourly, half-day or daily basis. The Centre is conveniently located, just a few minutes from the M5, M4 and the M32, with Aztec West and Cribbs Causeway within easy reach. We have a choice of room options available, including a number of smaller Treatment and Therapy Rooms that can be adapted for a variety of uses. The Centre is fully accessible, with free on-site parking available on a first come, first served basis. We also have outdoor space with seating available for use, weather permitting. And whenever you want to take a break, refreshments are also available from our onsite café, with our relaxed seating area offering a comfortable place to enjoy a bite to eat. Please call or email us for room hire prices and availability. For more information please contact us on 01454 201 686 or hello @thebrightwell.org.uk Therapy/Treatment Rooms We have 2 Therapy/Treatment Rooms, each one offering the following features; Washbasin with hands free mixer tap Plinth bed Desk with chair Medical grade lighting Ceiling hoist Automatic hand towel dispenser Access to our Centre WIFI Air Conditioning For further information, to check availability and costs, please call 0 1454 201686 or email hello@thebrightwell.org.uk The Brightwell Cafe The Brightwell is delighted to offer the use of Its catering facilities to those wishing to just use our café as a meeting point for a coffee and cake through to providing lunch facilities for large groups. We can cater for most dietary requirements and Paula, our Café Coordinator will gladly discuss any specific requirements with you and give you a quotation and menu options. If you require catering for groups, please advise when making your room booking. Please visit our Brightwell Café page for more information.

We offer a range of physiotherapy options including one-to-one and group sessions. We have an expert team to help and support you to increase mobility and maintain function in our well equipped, fully accessible Centre. Physiotherapy Physiotherapy is our most popular therapy, with over half of our members enjoying the benefits. It is offered five days a week in our well- equipped gym area by qualified and experienced therapists, who have specialist knowledge in treating neurological conditions. Whether you have been newly or recently diagnosed, we offer specialist neurophysiotherapy that will benefit you. Our Physio Team We pride ourselves on offering a friendly yet professional environment where supporting you as an individual is of the utmost importance. Unlike a hospital or clinical situation there is no time limit to the number of sessions you can attend. Many of our physio users have been with us, attending weekly sessions, for many years. What is neurophysiotherapy? Neurophysiotherapy treats people with neurological conditions. These are conditions associated with the central nervous system – the brain, spinal cord and nerves. People with neurological conditions can often have complex problems including: Muscle weakness Stiffness Balance problems Sensory changes. These conditions can have a huge impact on the body’s function, and on day-to-day activities. Neurological disorders and diseases Our physiotherapists see a huge range of disorders and diseases. Some of the more common disorders we see include: Multiple Sclerosis Stroke Guillain barre syndrome Parkinson’s disease Polyneuropathies Motor Neurone Disease Muscular Dystrophy Functional Neurological Disorders What are the benefits of having physio at The Brightwell? We very much focus on you as an individual with your own personal needs being met. These requirements might include maintaining mobility, it is crucial that you remain as active as possible, we understand that this can be a challenge for people with neurological problems, especially when their muscle strength and movement is affected. Through regular physiotherapy, muscles can be exercised in the correct way and so, where possible, mobility is maintained, and the issues associated with a lack of movement can be prevented or addressed. Many of our members have some or all of the following aims: Receiving general advice to them and their support network Maintaining/improving joint mobility Preventing/reducing muscle spasms Maintaining/improving muscle power Maintaining/improving normal patterns of movement Improving/maintaining balance and coordination Reducing/preventing ataxia Maintaining/improving general fitness In addition, physiotherapy can be combined with the other therapies on offer to help ease pain, which can be one of the most difficult symptoms to treat effectively. Our therapists and Centre staff can speak to you about whether a combination of therapies might be right for you. The physiotherapy offered to you will be based on your specific ability. Activities vary from one-to-one or group sessions to exercise classes, gym equipment can also be used, under a therapist’s supervision. All new members to the Centre have a general assessment with a physiotherapist and, if physiotherapy is requested, a discussion will take place between the individual and the therapist as to the most suitable format. Find out more about Becoming a Member. What types of sessions do we offer? One-to-One Sessions One-to-one physiotherapy sessions last 30 minutes and are available for people who have a specific issue that cannot be addressed in a group class, or who do not have the ability to join a group class. Group Exercise Classes Group exercise classes (maximum 7 people) last an hour, with some classes ending with 10-15 minutes of relaxation. These classes are led by our therapists and encourage people to exercise in a way that will be effective for them, as well as providing a fun, sociable environment. Group Therapy Sessions Group therapy (maximum 5 people) also lasts an hour, with smaller groups allowing for more focused attention on specific issues. Online Classes These classes last half an hour and are ideal for those who cannot attend the Centre, work from home, have limited time or other commitments. These take place via Zoom. All types of exercise classes are tailored to varying ability and mobility levels, so that there is something for everyone. Monday Physio Group 12 pm -1 pm with the Physio Team Focus on balance and stability - Improves mobility and upper and lower limb strength. First half of the session - upper limb strengthening. Second half of the session - standing balance and lower limb strengthening Helps to reduce fatigue and improve flexibility and cardiovascular fitness. Dance Group 3 pm – 4 pm with Audrey Fitness for all levels of mobility Movement to music Is fun and active Tuesday Medium Intensity Interval Training via Zoom 8.45 am to 9.15 am with Millie This class is aimed at those members with higher mobility and relatively good balance. Upper Limb, Lower Limb and Core exercises (standing) Mixed exercises to allow for muscle groups to rest Use of weights/dumbbells Interval training - 30 seconds on, 30 seconds rest Wednesday Group Physio 9:30 am-10:30am with the Physio Team Cardiovascular training - muscle endurance and fatigue focused. Moderate intensity aerobic exercises to help reduce fatigue and improve cardiovascular fitness and flexibility. Finishes class with relaxation. Seated Zoom Class 12 pm-12:30pm with Audrey Suitable for upper limb strengthening Strength & power training with the use of dumbbells to increase blood circulation, release endorphins and develop muscle tone and strength. Helps to improve balance so as to avoid injuries. Zoom Exercise Class 12:30pm-1pm with Audrey Suitable for lower limb strengthening. Helps strengthen, maintain mobility and improve balance. Thursday Group Physio 10:15 am-11:15 am with the Physio Team Flexibility training and seated leg and trunk stretches to increase range of motion and reduce spasms and fatigue. Use of rehab equipment to help with fitness and balance. Friday Neuro Yoga/Pilates 10:30 am-11:30 am with Lauren Meaningful and individually tailored Yoga poses and movements to suit the needs of attendees. Followed by relaxation using neurophysiological principles, incorporating visualising and yogic breathing, to support recovery and calm. Suggested Contributions Zoom sessions £60 for 10 sessions, with the contribution to be made in advance, or as part of your regular Standing Order. Dance and Yoga Classes are £9 per session or £60 for a block of 10 sessions if a contribution is made in advance. Group Physio Classes £15 per session In-person classes will take place in the Gym. Zoom Classes will be via a link provided. If you would like to find out more details about any of our therapies, please call 01454 201686. We can then arrange for you to have a personal assessment to ascertain the best option to suit your specific needs. Outstanding Equipment and Facilities We are very fortunate to have an extensive range of specialist equipment in our physio department. This specialist equipment enables our members to receive the best possible solutions from the team at The Brightwell. Take a look at some of the pieces of equipment regulary used by members Outdoor Exercise class Isamar on the Balance Master Jeremy using a Therabike headshot Ruth on a Tilt Table & Saebo Mass Roger using one of the Therabike Mary using the Saebo Mass Liane on theEasy Glide Mark using the Tilt Table Michael using the Saebo Mas

See all the latest news, events and updates from The Brightwell in our newsletters. Brightwell Newsletters Enjoy this page to look at our latest newsletter, view some of our previous editions and subscribe, so that you keep up to date with all the latest, news, Events and updates from The Brightwell. First name* Last name* Email* Submit Our latest newsletter Previous newsletters 2025 January February July August March September April May October June 2024 January July February August March September April October May November June December

We offer specialist sessions as well as oxygen therapy and physiotherapy, including sports massage, acupuncture, counselling and bladder and bowel health clinics. We also host visiting practitioners such as the Molli suit team, AAA clinic and Ultrasound Direct by appointment. Specialist Clinics The Brightwell provides access to a variety of specialist clinics, both medical and advice-based. Each therapist is fully qualified in their field and registered with the relevant professional bodies. Below are just some of the Clinics and Sessions available. You can also keep up to date with interesting articles and updates on our Health & Wellbeing section of our Blog To check availability and book a session, please call reception on 01454 201 686 or email hello@thebrightwell.org.uk Acupuncture Baldder and Bowel Acupuncture has been used since the 1970's as a complementary treatment for many neurological conditions and it has a good reputation for its ability to stabilise and, in some cases, improve many of the symptoms. In recent years, well documented research and modern acupuncture techniques have been introduced to help improve the efficacy of the treatment. There are different systems of acupuncture which can be used either by themselves or in combination for treatment: Body acupuncture: Can target any area of the body affected in order to help; improve blood circulation, increase relaxation in the muscles and tissues, pain relief, relief from anxiety and insomnia, increase energy levels, improve bladder control and digestive function, among many other benefits. Scalp acupuncture : A system developed in more recent years specifically for neurological conditions. Here, points are treated along lines on the scalp that lie directly over the specific areas of the brain that control different bodily functions such as mobility, sensation, balance, etc. Sam May is an experienced acupuncturist who is well versed in the complexities of neurological conditions. He holds a degree in Acupuncture from the College of Integrated Chinese Medicine, and has been practicing in Bristol since 2010 Ear acupuncture : This system is based on a theory similar to that of reflexology where specific points of the auricle (external ear) act as reflex points for different parts of the body which can therefore be treated through the ear. This type of acupuncture is particularly effective for stress, anxiety and pain anywhere in the body and it is also used worldwide for the emotional and physical symptoms related to drug and alcohol withdrawal as well as PTSD. Acupuncture If you are unsure that acupuncture is for you, Sam will be more than happy to meet with you to answer any of your questions and to discuss a treatment plan. Sam is at The Brightwell for appointments on Fridays between 9.30am and 2.30pm. Each session lasts between 45 and 60 minutes. Initial Consultation £40 Treatment session £30 One to One Counselling About Counselling Psychotherapeutic counselling provides a secure and confidential[1] space for you to talk to a trained professional about your issues and concerns. Counselling can help with many difficult life problems and challenges. It is also an opportunity to develop new perspectives and deepen existing insights into yourself and your life as a whole. In this way therapy can be an ongoing process of transformation not only for when we are suffering but also for when we need space to navigate life, explore the past and find meaning and hope for the future. The process involves building a trusting relationship between you and your therapist. They will work with you to explore your unique circumstances, challenges, perspectives, thoughts, feelings, beliefs, values and behaviours so you can develop a better understanding of yourself and others. They will help you make beneficial changes to ease distressing feelings and move to a place of thriving rather than just surviving. A counsellor will give little or no direct advice - they will help you find your own solutions and your own path forward. About Sasha Sasha is an Integrative Psychotherapist and Counsellor and a registered member of the British Association for Counselling and Psychotherapy. She works to build open and trusting therapeutic relationships and will take time to listen, explore and understand the world from your point of view and at your own pace. You can talk about anything that’s troubling you, confidentially and without judgment. Sasha has wide experience working with many mental health symptoms, including depression, anxiety, stress and burnout. Whilst she works with all the challenges life can bring, she has particular experience and interest in chronic illness and long-term health conditions, major life transitions and change, grief and loss. She also has specialist training and experience in working with past inter-personal trauma. Sasha’s experience as a counsellor includes working in NHS primary care general practice in Somerset, with St Peter's Hospice in Bristol and in a trauma therapy service in South Wales, where she still currently works. She is also a therapeutic group facilitator for a national disabled people’s organisation, runs a small private practice and is an occasional associate lecturer at the University of the West of England. She has over fifteen years of experience with the Samaritans providing emotional support over the phone, face-to-face- face and via email and has also supported individuals longer-term through Bristol-based organisations such as the West of England Centre for Inclusive Living (WECIL), Changes and Womankind. Sasha can offer shorter or longer-term therapy in-person, online or over the phone. Sessions last 50 minutes. Contribution per session £40 [1] There are some exceptions for legal and ethical reasons, which will be explained to you. Massage, Aromatherapy & Reflexolgy Claire Day, is a Therapeutic Health Practitioner. Qualified in Advanced Clinical Massage Therapy, TRE (Trauma/Tension Release exercise), Manual Lymphatic Drainage, and is also a Nordic Walking Instructor. Claire uses massage, movement & mindfulness to help build resilience from within and promote wellness. Claire works with a broad spectrum of people, from those seeking a relaxing treatment for health and wellness to those with mental health issues, sporting injuries, soft tissue injuries, and chronic musculoskeletal conditions, including Neurological Conditions, arthritis, back pain, carpal tunnel syndrome, fibromyalgia, frozen shoulder, joint pain, migraines, piriformis syndrome, plantar fasciitis, rotator cuff Injury, sciatica, tendonitis | tennis & golfers' elbow, and many more... She aims to help reduce pain & tension, increase your range of movement, and promote your body's health & wellbeing whilst building on your self-care knowledge. Claire also offers Rehabilitation for: Sports injury, Surgery, Pre/Postnatal, Illness & Post viral, TMJ Supporting those living with: Cancer, Multiple Sclerosis, Neurological Conditions, Physical disabilities, Fibromyalgia, ME, and Autoimmune illness. At The Brightwell Claire is at The Brightwell every Monday. Each session lasts 1 hour Cost £45 Foot Health & Care We are delighted to welcome Therese Staniland to the Brightwell from Wednesday 2 August 2023. Therese Staniland, originally from South Africa and has been in the beauty and nail industry since 2002, she was a trainer for Star Nails and owned her own training school in South Africa. She will be offering specialist foot care treatments and procedures. She is qualified as a Level 4 foot health practitioner and is passionate about the therapies she offers. Services Include: Cut and file nails Nail reconstruction Care in diabetic Feet Corns Hard skin removal (Callus) Veruca Treatment (Verrutop) Ingrowing toenails Nail fungus treatment Foot or Lower Leg Massage Manicures with gel polish. 30 minute appointments available. Follow up sessions 6/8 weeks. Cost: 30 mins £30 Reflexlogy Since I was a young boy growing up on the family farm, I have been active and loved being outdoors. My passion for sports and outdoor pursuits has continued through the years. I have also had a keen interest in Complementary therapies, which peaked in 2013 when I was diagnosed with an autoimmune condition. I explored alternative options that may be able to help with my condition, improve my overall wellbeing and allow me to keep active. Experiencing the benefits of Reflexology first hand changed my interest into a motivating new career. Now, as a qualified Reflexologist, and member of the Association of Reflexologists and the Complimentary Natural Healthcare Council, I provide treatments to people around North Somerset, Bristol and South Gloucestershire.. Alongside, I enjoy being a supportive Dad to my lovely daughter. In recent years, I have volunteered at St. Peter’s Hospice and for McMillan at Southmead Hospital. I believe in supporting others without expectation and volunteering to offer support to others is incredibly rewarding to me, and for my family. At The Brightwell I am at The Brightwell every three weeks on a Tuesday with appointments starting from 10am until 1pm. Each session lasts 45 minutes. A contribution to the charity of £15 per session for your treatment is politely suggested. Please book at reception. Massage We are delighted to announce that Helen Baddon, as one of our Specialist Therapists. Helen is a Therapist, Healer & Yoga instructor, with a BSc (Hons) in Complementary Health. Helen will be running clinics on Wednesday from 10 am to 2 pm once a month from 5 November 2025 Some of you may remember Helen as she ran the clinics before departing to grow her family. Helen will be working alongside Claire Day, who will continue to offer Advanced Clinical Massage treatments every Monday. Each session is 40 minutes Cost per session will be £45. Mollie Suits The experts from the Company that provides Mollie Suits often hold sessions here at The Brightwel. These appointments are for those who are intetrested in finding out more and to check the suitability of the product for each individual's needs. For further information and to book an appointment, please visit www.remotion.co.uk Benefits and Advocacy Service with Bristol Citizens Advice Bureau Dates to be advised Therapy/Treatment Rooms for Hire We have 2 Therapy/Treatment Rooms, each one offering the following features; Washbasin with hands free mixer tap Plinth bed Desk with chair Medical grade lighting Ceiling hoist Automatic hand towel dispenser Access to our Centre WIFI Air Conditioning For further information, please visit our Cafe and Therapy Room Hire pages.

We want everyone to use our site and are commited to doing so. Accessibility Statement Accessibility statement for www.thebrightwell.org.uk This accessibility statement applies to www.thebrightwell.org.uk This website is run by The West of England MS Therapy Centre Ltd. We want as many people as possible to be able to use this website so we aim to make it as usable as possible for all our visitors, regardless of ability. For example, that means that you should be able to; change colours, contrast levels and fonts increase the font size zoom in up to 300% without the text spilling off the screen navigate most of the website with just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We've also made the website text as simple as possible to understand. My Computer My Wa y provides free online resources that can help you customise your device and make it easier to use. These include: how to adjust your computers visual settings how to navigate a site using a keyboard how to make a device talk to you How accessible this website is Our website is developed using valid HTML5, CSS and JavaScript and where possible to the standards laid out in the Web Content Accessibility Guidelines ( WCAG 2.1 ). Our site is responsive to mobile devices and has been tested across a range of browsers. Whilst we strive for our website to achieve WCAG 2.1, level A and AA compliance, there are some known limitations. Here are some potential problems that we are working hard to improve: we aim to provide captions and/or transcripts for all our videos but these may not be available for all videos PDFs and documents across our site are not always accessible some images do not contain text alternatives some parts of the website may not, yet, be accessible using a keyboard some of our online forms are difficult to navigate using just a keyboard some colours used on the website do not conform with WCAG 2.1 level AA Feedback and contact information If you need information on this website in a different format, please contact us via: email: community@thebrightwell.org.uk call us on: 01454 201 686 We will consider your request and get back to you in five working days Reporting accessibility problems with this website If you encounter any issues that prevent you from using our site, please let us know. Your information will help us improve the website for all our visitors. Please provide as much detail as possible in your feedback. You can contact us via: email: community@thebrightwell.org.uk call us on: 01454 201 686 Complaints Accessibility regulations are enforced by the Equality and Human Rights Commission (EHRC) . If you've made a complaint to us and you're not happy wit how we responded, please contact the Equality Advisory Support Service (EASS) . Non-accessible content Non-compliance with the accessibility regulations Video and audio content We aim for all our video/audio content to have at least one of the following: subtitles captioning a transcript We know that some of our video, or audio, content - particularly older videos - does not consistently have subtitles. We are working on this. Downloadable content Our website features downloadable resources, mainly Word documents and PDFs. We will work toward making sure that all downloadable resources are accessible and will investigate moving away from the PDF documents in the future. Colour contrast We have tested the accessibility of the website's colour palette. The majority of the website conforms with WCAG 2.1 Level AA. We are in the process of changing the colours that do not. Third party content Our site includes Third Party Content and functionality. Whilst we strive to make sure any Third party is accessible, we cannot always guarantee it. What we're doing to improve accesibility Our site will be regularly reviewed with manual audits by our content team and by scans with automated testing tools. Preparation of this accessibility statement This statement was prepared in August 2022. It will be reviewed on a six monthly basis. This statement was reviewed in February 2023 and will be again in August 2023

Consent form for physiotherpy at the Centre with COVID-19 guidance < Back Consent form This form is for all existing and all potential members who wish to receive physiotherapy at The Brightwell, The West of England MS Therapy Centre or The Bristol Therapy Centre. You need to fill this form in before you physically attend or virtually attend a physiotherapy session. You only need to fill this form in once. First Name Last Name Email Phone If you are at high risk from coronavirus you're advised to follow the shielding advice issued by Public Health England to protect yourself. If this is the case you may not be offered a face to face appointment at the Centre. However, you will still be eligible to access our online, virtual appointments. If you are continuing to shield we also advise you to look at the self-management tools offered by the NHS. THE MAIN SYMPTOMS OF COVID-19 ARE; A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) A high temperature – you feel hot to touch on your chest and/or back (you do not need to measure your temperature) A loss or change to your sense of taste or smell - this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal Most people with COVID-19 have at least one of these symptoms. WHAT TO DO IF YOU HAVE SYMPTOMS If you have ANY of the main symptoms of COVID-19 you must; Stay at home (self-isolate) - do not leave your home or have visitors. Anyone you live with and anyone in your support bubble must also self-isolate Get a test - Get a test to check if you have COVID-19 as soon as possible . Anyone you live with and anyone in your support bubble should also get a test To get a test visit https://www.nhs.uk/ask-for-a-coronavirus-test Continue

Thank you so much for considering making a donation to The Brightwell. We can assure you that every pound donated is used effectively to support our members. Ways that you can donate to The Brightwell Thank you so much for donating to The Brightwell. We very much appreciate your generosity. If your donation is specifically to be used as a contribution towards a named member’s therapy, please let us know by emailing hello@thebrightwell.org.uk We would very much like to invite you to become an active part of our Brightwell community. If you would like to find out more about how to support us, please click on the links below. Support Us Events Volunteer The Brightwell 100 Corporate Network Thank you once again. First name Last name Email Donate in the name of Enter the amount £ Gift Aid my donation View terms of use Subscribe to our Newsletters/Updates Donate Option 1 Use the box below to donate using a debit/credit card, Google Pay or PayPal Option 2 Donate via JustGiving. Click on the image below Option 3 Making a Regular Donation by Standing Order Standing order If you would like to make a regular donation, please download and complete a Standing Order form. Please click on the link below to download. Option 4 Paying by Cash If you wish to make a cash donation, please call into Reception If you are a UK taxpayer, donating through Gift Aid means that we can claim an extra 25p for every £1 you give. It will not cost you any extra. For example if you donate £10 that means that if you are eligible and select to add Gift Aid, The Brightrwell will receive £12.50.This makes a huge difference to us . Thank you. If you have any queries or issues with making your donation please call 01454 201686 Corporate Donations We are delighted to be supported by so many businesses and companies and such donations can be made via our Brightwell 100 Just Giving page Please visit our Brightwell 100 page to see our latest projects and Wishlist. Gift in Will Make a Difference That Lives On Give the gift of therapy, support and friendship by remembering The Brightwell in your Will. Leaving a financial gift to The Brightwell will have a direct and positive impact on those living with chronic neurological conditions. Your gift will enable individuals to be supported by our wonderful Centre. Please visit our Gift in Will page. Thank you. More information... For further inforation about other therapies at The Brightwell, please click on the following links Become a Member Oxygen Therapy Physiotherapy FES Clinic Specialist Clinics Support Us Volunteer Newsletters Click on the logo to sign up to our blog.

The Brightwell 100 is a network of businesses and corporate donors, who all have the shared aim of supporting the work carried out at The Brightwell, through fundraising, by donated goods & services, and volunteering. 40k for 40 years of future care In 2025, The Brightwell turns 40, an incredible four decades of supporting people affected by neurological conditions through specialist therapies, community, and care. To celebrate, we’re launching our biggest campaign yet. We’re raising £40,000 in just 6 weeks to fund vital physio, therapy, and exercise classes to ensure we can be here for those who need us most, now and in the future. Why 40 FOR 40 Matters Every pound raised helps someone living with MS, Parkinson’s, ME, Fibromyalgia, or over 600 other neurological conditions. It supports our members and those who haven’t even found us yet with access to life-changing care and connection. How you can help Donate Now More information... For further inforation about other therapies at The Brightwell, please click on the following links Become a Member Oxygen Therapy Physiotherapy Support Us Donate Events Corporate Donations Leave a Gift in Your Will Volunteer Newsletters Click on the logo to sign up to our blog.

Oxygen therapy is also known as Hyperbaric Oxygen Therapy (HBOT). During a session you will be breathing 95% oxygen under increased atmospheric pressure. Benefits can include improvements in healing and the management of neurological and other chronic conditions. Oxygen Therapy What is oxygen therapy? Oxygen therapy can be referred to as either Hyperbaric Oxygen Therapy (HBOT) or High Dose Oxygen Therapy (HDOT). This means that during your therapy session, you will be breathing in a higher concentration of oxygen whilst under increased atmospheric pressure (hyperbaric). Since August 2022, we have been generating our own oxygen, which guarantees supply and quality. What conditions can benefit? The majority of our members and Centre users live with chronic neurological conditions, predominantly Multiple Sclerosis (MS). Other conditions include; Chronic Fatigue Syndrome (CFS), Myalgic Encephalomyelitis (ME), Motor Neurone Disease (MND), Parkinson's, Stroke and Fibromyalgia. Find out more about Becoming a Member. Our hyperbaric oxygen chamber Oxygen therapy for Non Neurological conditions We also offer non-subsidised sessions for those wanting to benefit from our therapies who may not have a neurological condition.. These include Acute illness ·Injury, including sports and trauma. Post operative recovery Long Covid Cancer Arthritis If your issue/condition is not on this list, please call us to discuss it, we will be delighted to help. These users will still have use of our facilities in the same way, but pay through Bristol Therapy Centre Ltd. Click here for an application form for non-neurological service users. Oxygen therapy for sports professionals Max Lahiff and Joe Joyce, Bristol Bears We frequently assist those with a variety of sports injuries. In the past, we have treated players from both amateur and professional football and rugby clubs as well as professional cricketers and ice hockey players. Due to an increased level of fitness in sportspeople, the number of sessions they require in the chamber is reduced. Oxygen therapy is particularly beneficial for speeding up the repair of strains, breaks and soft tissue damage. Click here to complete a form specifically to book sessions for sports-related injuries. The air we normally breathe contains 21% oxygen, and 78% nitrogen, with the remaining 1% being contributed by noble gases and carbon dioxide. The concentration of these gases is determined by the atmospheric pressure which is influenced by the weather and is reduced at altitude. Atmospheric pressure is accorded the unit 1 to represent atmospheric pressure absolute, or 1 ATA. How does oxygen therapy work? Oxygen timetable Please note the timetable can occasionally change due to demand, check with the oxygen team to confirm the correct timings and pressure. Isobaric and Exercise with Oxygen Sessions There are no set time for sessions on the outside of the Chamber - an appointment is required. Further Information about your therapy In instances where it isn’t feasible to attend every day, we will work with you to organise sessions as close together as possible to maximise the potential effectiveness of the therapy. When in the chamber we recommend that you wear comfortable, loose-fitting clothes. Some people find it beneficial to wear layers as the chamber can become quite warm during a session and can then become quite chilly during decompression. You can take a mask break while in the chamber as long as it is only one member at a time When the pressure increases in the chamber you may need to equalise your ears, just as you would on an aeroplane. There are a number of ways to do this: • Swallow; this is usually the most effective method • Pinch your nose and with your mouth shut blow out • Move your jaw from side to side • Try to force a yawn • Take sips of water; you will need to bring a plastic bottle of still water with you If you can’t clear your ears at first, don't worry, just let the operator know straight away and they will stop the pressurisation, they'll then let out some of the pressure until you let them know, with a thumbs up, that everything is okay, the operator will then resume pressurisation at a slower rate. The operator, and the other occupants of the chamber, will always be on hand to help you. As you will be wearing your mask for the entirety of the session it will be difficult to talk and the noise will make it tricky to hear. Most people listen to something through their headphones or read a book to keep themselves entertained. You can bring your mobile phone, tablet or laptop into the chamber; but we recommend you download any programmes you’d like to watch beforehand. There is free Wi-Fi in the Centre, so you could do a spot of online shopping to pass the time. There are a number of items that are prohibited to have in the Chamber please click here for full details. Meet the Team For further information about The Brightwell Community please visit the following pages Meet The Brightwell Team and Volunteer What to do next We very much hope that you would like to Become a Member. More information about costs and ways to pay can be found on our Therapies page Our Reception Team will be delighted to help you with any questions, please callron 01454 201686 We look forward to welcoming you to The Brightwell.