The Brightwell My Items

Oxygen Therapy is offered as a specialised service to help athletes and fitness enthusiasts accelerate recovery from sports injuries. Hyperbaric Oxygen Therapy for Sports Injuries At The Brightwell, Hyperbaric Oxygen Therapy (HBOT) is offered as a specialised service to help athletes and fitness enthusiasts accelerate recovery from sports injuries. While the charity primarily supports individuals with neurological conditions, their oxygen therapy suite is open to the public for "non-neurological" needs, including sports rehabilitation. Benefits for Sports Injuries HBOT involves breathing almost 100% pure oxygen in a pressurised chamber. At The Brightwell, this is used to: Accelerate Healing : By increasing the amount of oxygen dissolved in the blood plasma, it reaches damaged tissues, ligaments, and tendons more effectively than normal breathing. Reduce Inflammation : It helps decrease swelling and odema in injured areas. Stimulate Repair: The therapy promotes the growth of new blood vessels (angiogenesis) and collagen production, essential for recovering from fractures or soft tissue tears. Faster "Return to Play": Many users see noticeable benefits after approximately 5 sessions, significantly shortening recovery time compared to rest alone. Pricing & Membership Because The Brightwell is a charity, their sports injury services are not subsidised like their neurological treatments, but they are priced competitively: Registration/Membership Fee: £50 (for non-neurological/sports users). Session Cost: Approximately £30 per 1-hour session. Availability: Sessions are available 50 weeks a year (closed briefly over Christmas). How to Get Started Enquiry : Contact the "Member Journey Officer" at 01454 201686 or email hello@thebrightwell.org.uk . Registration : You will need to complete a Sports Injury Registration Form, which can be downloaded here or from our Join Us page . Assessment : You may be required to have a brief clinical assessment or chat to ensure HBOT is safe for you (e.g., checking for ear/sinus issues or certain heart conditions). The Chamber: The Brightwell uses a "multi-place" chamber with 7 seats, meaning you sit comfortably in a shared room-like environment while breathing oxygen through a mask. All staff and volunteers are fully trained and experienced in dealing with sports injuries. For further information, please visit Website: www.thebrightwell.org.uk/oxygen-therapy

Give the gift of therapy, support and friendship by remembering The Brightwell in your Will and positively impact those living with chronic neurological conditions. Leaving a Gift in Your Will for The Brightwell Make a Difference That Lives On Give the gift of therapy, support and friendship by remembering The Brightwell in your Will. Leaving a financial gift to The Brightwell will have a direct and positive impact on those living with chronic neurological conditions. Your gift will enable individuals to be supported by our wonderful Centre. Why Leave a Legacy to The Brightwell? Your gift directly benefits individuals. Donations subsidise the costs associated with providing face-to-face therapies, clinics and social events for people living with these challenging conditions, so that they can afford to have these therapies on a long-term basis. The Brightwell is not part of a larger Charity or group which means that you can be assured that your legacy will be used effectively for The Brightwell. The Brightwell does not receive any direct funding from the Government, the NHS or National MS/Neurological Charities. This means that all costs must be fundraised or covered by Brightwell members’ voluntary contributions. By leaving a legacy you will be part of the future of this precious local resource. We are a small charity, and we keep our overheads as low as possible, so your donation will be used effectively to support The Brightwell, now, and in the future. So, whether you know someone who has benefitted from the therapies and support offered by The Charity, maybe you have benefitted yourself, been a supporter or a volunteer, please remember us in your Will. Here is some important information you and your Solicitor will need to know… The Brightwell is a brand name for two charities. We are regulated by the Charities Commissions Regulations. These are The West of England Multiple Sclerosis Therapy Centre Limited, Registered Charity Number 801155. and The Brightwell Neurological Support Centre Limited, Registered Charity Number 1109459. How to Leave a Legacy: Your intention to make a bequest will need to be stipulated in your Will. This can be for a specific amount, for a specific purpose or as a percentage of your Estate, and can be made to one or the other of the Charities above. There may be beneficial tax implications for your beneficiaries in terms of potential Inheritance Tax savings. We cannot give you any offered or implied guidance about this, but your appointed Solicitor will be able to give you specific and qualified advice. We are very fortunate, that Wards, a firm of local Solicitors offer beneficial rates to The Brightwell Community to draw up a simple Will. Please see the details below: You can make use of this excellent and affordable service by calling The Brightwell on 01454 201686 and one of our Reception Team will be able to provide you with available dates and next steps. In Memory Donations for someone who’s no longer with us If you would like to make The Brightwell the beneficiary at your loved ones’ farewell ceremony, the person organising their send-off can arrange this with us directly. Alternative ly, if you wanted to make a personal donation in the memory of someone who is no longer with us please visit www.thebrightwell.org.uk/donate , or pick up the phone and call us on 01454 201686 we are always happy to talk. Should you wish to consider leaving The Brightwell a legacy and have questions, you can speak to a member of our team. If you would like to see firsthand how your gift will benefit others, we extend an open invitation for you to come and visit the Brightwell. Please call Victoria Hocquard on 01454 201686 or email victoria.hocquard@thebrightwell.org.uk How to find out more Please visit our website www.thebrightwell.org.uk Our blogs are a great place to start to get a real feel for what we have taking place www.thebrightwell.org.uk/blog You can also sign up to receive our Newsletters www.thebrightwell.org.uk/brightwell-newsletters Our Grateful Thanks On behalf of all the members, staff, volunteers and supporters at The Brightwell, we would like to pass on our heartfelt thanks for thinking about The Brightwell and taking the step in making a huge difference for the future of the Centre. Thank you.

We want everyone to use our site and are commited to doing so. Accessibility Statement Accessibility statement for www.thebrightwell.org.uk The Brightwell website is run by The West of England MS Therapy Centre Ltd. We are committed to ensuring our website is accessible to as many people as possible, regardless of ability or technology. We want everyone who visits our website to have a positive experience. This means you should be able to: change colours, contrast levels and fonts increase the font size zoom in up to 300% without text spilling off the screen navigate most of the website using a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the latest versions of JAWS, NVDA and VoiceOver) We have also aimed to make the content on our website as clear and simple as possible to understand. Customising your device My Computer My Wa y provides free online resources that can help you customise your device and make it easier to use. These include: how to adjust your computers visual settings how to navigate a site using a keyboard how to make a device talk to you How accessible this website is This website is built using valid HTML5, CSS and JavaScript and, where possible, follows the Web Content Accessibility Guidelines (WCAG) 2.1, levels A and AA. The site is responsive and designed to work across desktop, tablet and mobile devices. It has been tested across a range of modern browsers. Known accessibility issues Feedback and contact information While we aim to meet WCAG 2.1 Level AA standards, we are aware that some parts of the website are not fully accessible. These include: some videos do not yet have captions, subtitles or transcripts some PDFs and downloadable documents are not fully accessible some images do not have appropriate alternative text some parts of the website are not fully accessible using a keyboard some online forms can be difficult to navigate using only a keyboard some colour combinations do not meet WCAG 2.1 Level AA contrast requirements We are actively working to address these issues. If you need information on this website in a different format, please contact us via: email: community@thebrightwell.org.uk call us on: 01454 201 686 We will consider your request and get back to you in five working days Reporting accessibility problems with this website If you find any problems not listed on this page or think we are not meeting accessibility requirements, please let us know. Your feedback helps us improve the website for all users. You can contact us using the details above. Please include as much information as possible about the issue you experienced. Complaints Accessibility regulations are enforced by the Equality and Human Rights Commission (EHRC). If you are not satisfied with how we respond to your accessibility complaint, you can contact the Equality Advisory Support Service (EASS) for independent advice and support. Non-accessible content Video and audio content We aim for all our video/audio content to have at least one of the following: subtitles captioning a transcript Some older video and audio content does not currently meet this standard. We are working to improve this over time. Downloadable documents Some downloadable resources, particularly older PDFs and Word documents, may not be fully accessible. We are working towards improving the accessibility of these documents and are exploring alternatives to PDFs where possible. Colour contrast Most of the website meets WCAG 2.1 Level AA colour contrast requirements. We are reviewing and updating colour combinations that do not yet meet these standards. Third party content Our website includes some third-party content and functionality. While we aim to work with accessible providers, we cannot always guarantee the accessibility of third-party services. What we're doing to improve accessibility We regularly review the accessibility of our website through: manual checks by our content team automated accessibility testing tools Accessibility improvements are prioritised as part of our ongoing website develop ment. Preparation of this accessibility statement This statement was prepared in August 2022. It will be reviewed on a six monthly basis. This statement was reviewed in February 2026 and will be on a six - monthly basis.

The Carers Support Group offers the opportunity to meet up with others in a similar situation, attend talks, social meetings, and find out information from our Carers Information Point. Carers Support Group Carers play a key role in supporting those in our Brightwell Community Caregivers can be paid support workers, but more often they are individuals who look after a family member, partner, or friend who has a physical or mental illness, disability, or, often, in our Brightwell community, they are supporting someone living with a neurological or chronic conditions. Our Carers Support Group is led by Wendy Patterson. Wendy has had a long-standing interest and commitment to the importance of supporting carers in the vital role they play - a role which can be very rewarding but sometimes demanding and exhausting. Wendy has experience working with carers in a variety of ways throughout her career as a Medical Social Worker, NHS Disability Services Manager, Counsellor and within several different voluntary sector services. More personally, she has had first-hand experience, over the years, of being a carer to four different family members, most recently, and for many years, for her husband, who had MS. How can I get involved? The group offers the opportunity to meet up with others in a similar situation, attend talks, social meetings, and find out information from our Carers Information Point. It is a friendly and welcoming group, and Wendy offers a wealth of experience and knowledge. There has been a talk by Sirona regarding falls prevention and other local community-based Carers Groups. The meetings are usually held on a monthly basis at the Centre on a Thursday from 2 – 4 pm. Carers Information Point We have a Carers’ Information Point in the seating area to the right of the Café. This has the main notice board with useful information and updates, plus some useful leaflets to take away. Keeping in touch with The Brightwell We very much hope that you will be able to benefit from the support that this group offers. Updates and information are available through our Blog . Alternatively, please sign up for our monthly Newsletter. You can also call 01454 201686 or email hello@thebrightwell.org.uk Useful Links Carers UK www.carersuk.org Mobilise Bristol support.mobiliseonline.co.uk/bristol The Carers Support Centre (Bristol & South Gloucestershire) www.carersbsg.org.uk Bristol City Council Care Direct www.bristol.gov.uk/residents/social-care-and-health/carers/support-for-carers North Somerset Council Carers Support n-somerset.gov.uk/my-services/adult-social-care-support/support-carers Local Carers Centres in England Carers Support Bristol and South Gloucestershire www.carersbsg.org.uk Tel: 01179 652 200 North Somerset Carers Support www.alliancehomes.org.uk/support/support-for-carers Tel: 03000 120 120 Somerset Carers Hub www.somersetcarers.org Tel: 0800 31 68 600 Gloucestershire Carers Hub www.bewellglos.org.uk/gloucestershire-carers-hub Tel: 0300 111 9000 Bath and North East Somerset Carers Network www.banescarerscentre.org.uk Tel: 0800 0388 885 Local Carers Centres in Wales Wales Carers Network www.carersuk.org/the-network/the-network-in-wales Tel: 0300 772 9702 Monmouthshire Carers Network www.monmouthshire.gov.uk/social-care/carers-project Tel: 01291 635 666

Consent form for physiotherpy at the Centre with COVID-19 guidance < Back Consent form This form is for all existing and all potential members who wish to receive physiotherapy at The Brightwell, The West of England MS Therapy Centre or The Bristol Therapy Centre. You need to fill this form in before you physically attend or virtually attend a physiotherapy session. You only need to fill this form in once. First Name Last Name Email Phone If you are at high risk from coronavirus you're advised to follow the shielding advice issued by Public Health England to protect yourself. If this is the case you may not be offered a face to face appointment at the Centre. However, you will still be eligible to access our online, virtual appointments. If you are continuing to shield we also advise you to look at the self-management tools offered by the NHS. THE MAIN SYMPTOMS OF COVID-19 ARE; A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) A high temperature – you feel hot to touch on your chest and/or back (you do not need to measure your temperature) A loss or change to your sense of taste or smell - this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal Most people with COVID-19 have at least one of these symptoms. WHAT TO DO IF YOU HAVE SYMPTOMS If you have ANY of the main symptoms of COVID-19 you must; Stay at home (self-isolate) - do not leave your home or have visitors. Anyone you live with and anyone in your support bubble must also self-isolate Get a test - Get a test to check if you have COVID-19 as soon as possible . Anyone you live with and anyone in your support bubble should also get a test To get a test visit https://www.nhs.uk/ask-for-a-coronavirus-test Continue

Thank you so much for considering making a donation to The Brightwell. We can assure you that every pound donated is used effectively to support our members. Ways that you can donate to The Brightwell Thank you so much for donating to The Brightwell. We very much appreciate your generosity. If your donation is specifically to be used as a contribution towards a named member’s therapy, please let us know by emailing hello@thebrightwell.org.uk We would very much like to invite you to become an active part of our Brightwell community. If you would like to find out more about how to support us, please click on the links below. Support Us Events Volunteer The Brightwell 100 Corporate Network Thank you once again. First name Last name Email Donate in the name of Enter the amount £ Gift Aid my donation View terms of use Subscribe to our Newsletters/Updates Donate Option 1 Use the box below to donate using a debit/credit card, Google Pay or PayPal Option 2 Donate via JustGiving. Click on the image below Option 3 Making a Regular Donation by Standing Order Pay by Standing order If you would like to make a regular donation and pay by standing order, please click the link below. Option 4 Paying by Cash If you wish to make a cash donation, please call into Reception If you are a UK taxpayer, donating through Gift Aid means that we can claim an extra 25p for every £1 you give. It will not cost you any extra. For example if you donate £10 that means that if you are eligible and select to add Gift Aid, The Brightrwell will receive £12.50.This makes a huge difference to us . Thank you. If you have any queries or issues with making your donation please call 01454 201686 Corporate Donations We are delighted to be supported by so many businesses and companies and such donations can be made via our Brightwell 100 Just Giving page Please visit our Brightwell 100 page to see our latest projects and Wishlist. Gift in Will Make a Difference That Lives On Give the gift of therapy, support and friendship by remembering The Brightwell in your Will. Leaving a financial gift to The Brightwell will have a direct and positive impact on those living with chronic neurological conditions. Your gift will enable individuals to be supported by our wonderful Centre. Please visit our Gift in Will page. Thank you. More information... For further inforation about other therapies at The Brightwell, please click on the following links Become a Member Oxygen Therapy Physiotherapy FES Clinic Specialist Clinics Support Us Volunteer Newsletters Click on the logo to sign up to our blog.

The Brightwell Contributing by Standing Order Where possible, we ask members to contribute via monthly standing order. It is straightforward to set up and makes a real difference to how we plan and deliver your care. Why set up a standing order? Your booking is guaranteed, there is no need to check each visit. You only contribute for 44 weeks a year, holidays are accounted for. Most therapy sessions remain available for 51 weeks a year. We close for one week over Christmas and New Year only. It is easier to budget, one regular payment with nothing to remember each month. Adjustments can be made for long-term absence, such as hospitalisation or prolonged illness. It helps us to plan staffing and volunteer levels to serve you better. Bank Details Please keep these details to hand when setting up your standing order: Account Name The West of England MS Therapy Centre Account Number 67 21 47 16 Sort Code 08 – 92 – 99 How to Set Up a Standing Order Online or via Mobile App Setting up a standing order digitally is usually the quickest method. Every bank's layout is slightly different, but the general steps are as follows: 1. Log in to your bank. Open your bank’s website or mobile app and sign in securely. 2. Go to Payments. Look for a section labelled “Payments”, “Transfers”, or “Pay and Transfer”. 3. Select Standing Orders. Choose “Set up a standing order” or “Make a regular payment”. 4. Enter the payee details. Use the account name, number, and sort code exactly as shown above. 5. Set the amount and frequency. Choose your contribution amount and how often you would like to pay (usually monthly). Select the date you would like the first payment to leave your account. 6. Add your name as the reference. Please enter your full name as the payment reference, this helps the Centre identify your contribution. Telephone Banking If you prefer to set up your standing order by phone, call the customer service number on the back of your bank card. Follow the prompts for Payments and have the Centre’s bank details, your preferred amount, and your payment frequency ready to provide to the representative. Further Information Not sure what amount to set? Our reception team can help. You can also view suggested therapy contributions at: www.thebrightwell.org.uk/therapies If you have any queries, please contact Reception on: 01454 201686 Thank you for your support.

The Brightwell offers expert Functional Electrical Stimultion (FES) assessments and advice for foot drop and gait issues at our Clinic in Bradley Stoke, Bristol. Functional Electrical Stimulation (FES) Functional electrical stimulation (FES) is a treatment that applies small electrical charges to a muscle that has become paralysed or weakened, due to damage in your brain or spinal cord. The electrical charge stimulates the muscle to make its usual movement. In MS and other neurological conditions, it is mostly used as a treatment for foot drop, where disruptions in the nerve pathways between the legs and brain mean the front of your foot cannot be lifted to the correct angle when walking. Histor y FES was first developed in the United States in the 1960s, where it was initially tested in stroke patients. Although early results were promising, it wasn't used regularly in clinical practice until much later, as it was very much seen as an experimental treatment. Research on its use in stroke for both foot drop and to assist finger movements, was first published in the late 1970s. In the mid-1980s, a group based in Salisbury in the UK started to look at using FES. Originally their work was in people with spinal cord injuries; from this initial work they went on to develop devices for people with MS in the early 1990s and it continues to be used today. FES is currently being investigated to see if the technique can help with swallowing, hand and arm function, and even breathing problems for pulmonary disease patients and for stroke patients. It has several potential future uses in MS. How does FES work? A FES device consists of a control box, about the size of a pack of cards, with a battery and electrodes. For foot drop, the device is usually worn in a cuff below the knee. This is where the electrodes can stimulate the nerve that goes to the muscle that would normally lift the front of your foot. At the right moment in your gait, when your foot is about to lift up to be swung forwards, the FES device stimulates the nerve and lifts the foot. The stimulation stops when the foot hits the ground again. It may take some time to adjust the timing specifically for you and your gait. Some FES devices have a sensor that is worn in the heel area, to help with the timing, but in modern devices that is optional. This means that the FES device can be worn with bare feet or sandals. What are the benefits of FES? Research and experience has shown that treatment with FES produces a more normal walking pattern, enabling people to walk faster, further and with less effort. It can also help build confidence in walking and increase independence as well as reducing the risk of trips and falls. As well as being a treatment for foot drop FES can also be used in rehabilitation, complementing physiotherapy techniques, often to assist with movements in muscles that have become weak. This allows you to build up strength and range of movement. This may also help with reducing spasticity and sometimes in reducing swelling, depending on the cause. What side effects could I get with FES? The electrical stimulation causes a tingling 'pins and needles' or buzzing sensation on the skin, much like a TENS machine. Ensuring that wires and pads are in the correct position can help minimise some of these sensations. For most people this is not a problem. FES may take a little bit of getting used to. Your physiotherapist may need to help you relearn a comfortable gait, as old habits that helped you manage your foot drop are no longer needed. You may have some soreness in your legs, hips or torso as you learn to use different muscles to walk. Very occasionally people find that the stimulation or the electrodes causes irritation of their skin. Using hypoallergenic electrode patches or asking your Brightwell physiotherapist about changing the type of stimulation that is used can often solve these problems. You will be provided with your personal set of pads and electrodes at your first consultation. Who can use FES? If you have difficulty with walking due to foot drop, you may benefit from FES. However, as FES stimulates the existing nerves in the legs, it is important that your nerve fibres between the spinal cord and the muscles are not damaged. To be suitable for the treatment, you need to be able to walk, even if only for a few metres with a stick or other walking aid. Typically, you will have an initial assessment that lasts for about an hour to see if you are suitable for treatment and if you respond to the FES stimulation. If you do respond, then you can start the treatment process. One of our physiotherapists will set up the device with you and teach you how to use it. At first you may find it difficult and time consuming to put the device on and position the pads correctly, but this becomes easier with practice. Once one of our trained physiotherapists and you have agreed that a FES device is beneficial and suitable, we will give you a clinical referral to a recommended supplier. That supplier, will discuss cost and options with you, as well as delivery timescales. Follow up sessions at The Brightwell will be necessary to adjust the electrode position and the strength of the electrical stimulation. This can change as your muscles strengthen and your nerves get used to the level of stimulation. How do I get an appointment at The Brightwell FES Clinic? If you are an existing member and/or come to The Brightwell for therapy, your physiotherapist will be able to recommend your suitability to be booked into an assessment session. If you are not an existing service user, please call 01454 201686 or email hello@thebrightwell.org.uk to be booked in. The assessments work as follows: Initial assessment with a fully trained FES physiotherapist Approximately one hour, cost £60 plus a one-off fee of £18 for personal pads and electrodes. Follow up sessions. You will usually only require one or two follow up sessions. Cost £60 each. Annual reassessment We recommend an annual review to look at continued correct use, gait, posture, and any physical changes. Equipment Please note that we will refer you to a reliable and approved supplier, The Brightwell does not offer any warranty for the equipment or recommend any funding options. The supplier will discuss costs with you. We will gladly supply a letter of clinical support if required. We would like to thank Woodstock Homes for their ongoing support and for funding to set up The Brightwell FES Clinic.

The Brightwell Thank you, Donor Name We are so grateful for your generous donation of £0. Your donation number is #1000. You’ll receive a confirmation email soon.

The Brightwell is a charity supporting people to live well with their neurological condition. We receive no government, or NHS, funding and rely upon volunteers and fundraisers so that we can continue to offer our help and support. How To Support Us However you choose to raise money for The Brightwell, we're here to support you every step of the way. Every donation helps fund vital face-to-face therapies, clinics and running costs for people living with neurological conditions. You can even choose where your donation goes, whether that's helping someone you know with therapy costs or funding a project from our Brightwell Wishlist. Explore how you can support us below. Fundraising Volunteer Donate Shop Gift In Will Lottery Events Brightwell 100 Why Your Support Matters As a small, independent charity, we receive no direct funding from the Government, NHS or national charities, so everything we do relies on the generosity of people like you. Whatever way you choose to support us, whether it's donating, volunteering, or fundraising, you're helping us provide vital therapies and support to people living with neurological conditions. Thank you for being part of that. Roger, Member "The Brightwell is a lifeline for me as it is a place where I can be sociable, as I live alone. It is handy for me to get to in my electric wheelchair. Staff and volunteers are so helpful."

The Brightwell, incorporating The West of England Multiple Sclerosis Therapy Centre, offers specialised therapies including physio and hyperbaric plus many other support services. As a charity we rely on fundraising and donations to continue our work. Welcome to The Brightwell About Us At The Brightwell, incorporating the West of England MS Therapy Centre, we are dedicated to enhancing the lives of individuals living with chronic neurological conditions. With over 40 years of unwavering commitment, we strive to empower our members by providing access to a warm and friendly, non-clinical environment that fosters independence, symptom management, and overall well-being. We welcome members from the Greater Bristol area, South Gloucestershire, North Somerset, Bath, Wiltshire, South Wales and from all across the South West and the M4 corridor. There are always lots of social activities and events taking place and a huge and varied number of ways to be involved in fundraising and volunteering . Click here to find out how to Become a Member. Therapies that we offer Hyperbaric Oxygen Therapy Oxygen Therapy for Sports Injuries Physiotherapy Neurophysiotherapy Exercise Groups and Classes Online Classes FES Clinic Counselling Complementary therapies Acupuncture Massage and Reflexology Conditions that we support Multiple Sclerosis, Stroke Parkinson’s Fibromyalgia, Chronic Fatigue Syndrome, Sports Injuries Motor Neurone Disease, Functional Neurological Disorders, Long Covid Post Operative Recovery Cancer Therapies at The Brightwell Oxygen Therapy For Neurological Conditions Oxygen Therapy for Sports Injuries Oxygen Therapy for Other Conditions One-to-One Neuro Physiotherapy Groups and Classes Online Classes FES Clinic Specialist Clinics Support and Information Our Impact Report for 2024 This is the first time that we have produced an Impact Report in this format and we are delighted with how it gives a great representation of everything that goes on here at The Brightwell. The report is packed full of great images, facts, statistics and information. The report includes sections on Our Story So Far Who We Support Our Therapies A Letter From Our Chair A Letter From Our CEO 2024 In Numbers Fundraising Stories from Our Members Meet Our Volunteers Acknowledgements. Whether you are a New or Existing Member,Volunteer,Member of Staff or Supporter this is an excellent document, offering so much information regarding the Charity, its work and people, operational insights and community. You can view or download a copy of this report by clicking on the image above or click here .. A hardcopy version can be available on request, please call 01454 201686.