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The Brightwell, incorporating The West of England Multiple Sclerosis Therapy Centre, offers specialised therapies including physio and hyperbaric plus many other support services. As a charity we rely on fundraising and donations to continue our work. Neuro Physiotherapy Find out more At The Brightwell, we are dedicated to enhancing the lives of individuals living with chronic neurological conditions. With over 40 years of unwavering commitment, we strive to empower our members by providing access to a warm and friendly, non-clinical environment that fosters independence, symptom management, and overall well-being. Our aim is to offer a diverse range of specialised therapies, including Hyperbaric Oxygen Therapy (HBOT) and Neuro-physiotherapy , all delivered by a dedicated team of experts. We embrace innovation with our in-house Hyperbaric Oxygen Chamber and a self-generated oxygen supply, ensuring top-tier quality and availability. We believe in inclusivity, offering one-on-one physiotherapy sessions, group activities, and online classes. Our subsidies for Brightwell Members, as well as our open doors to individuals in various stages of recovery, showcase our commitment to accessible care. At the Brightwell, we stand alongside those living with conditions like Multiple Sclerosis, Stroke, Parkinson’s, Fibromyalgia, Chronic Fatigue Syndrome, Concussion, Motor Neurone Disease, Functional Neurological Disorders, Long Covid, and Cancer, amongst many others. Our services extend to Specialist Clinics and therapies including our own Functional Electrical Stimulation (FES) assessment clinic, counselling, acupuncture, reflexology, remedial massage and aromatherapy, foot health and bladder & bowel clinics. We have members from the Greater Bristol area, South Gloucestershire, North Somerset, Bath, Wiltshire, South Wales and from all across the South West and the M4 corridor. There are always lots of social events taking place and a huge and varied number of ways to be involved in fundraising and volunteering. We not only welcome new members but also provide a wide array of volunteer opportunities, fostering a sense of community and collaboration. Click here to find out how to Become a Member. What is a neurological condition? A neurological condition is defined as a disorder that affects the brain, nervous system or spinal cord and, as these control every single part of your body, problems with them often cause serious consequences. Conditions can appear suddenly, for example a stroke or a brain injury; some, like epilepsy, you are born with; and others develop over time, like multiple sclerosis. They can affect anyone, at any age, of any ethnicity, and at any time in life. Some conditions are incurable, some last a lifetime and, sadly, some are life-threatening, but all of them will impact on a persons quality of life. What causes them? Sadly, no one really knows what triggers or causes most conditions. Some, especially ones that occur suddenly, can be linked to genes, the environment, accidents, injuries or infections. Although research is continuing there is yet to be any consensus on causes and, for most people, there is absolutely nothing they, or their family, could have done to stop them. Our Impact Report for 2024 This is the first time that we have produced an Impact Report in this format and we are delighted with how it gives a great representation of everything that goes on here at The Brightwell. The report is packed full of great images, facts, statistics and information. The report includes sections on Our Story So Far Who We Support Our Therapies A Letter From Our Chair A Letter From Our CEO 2024 In Numbers Fundraising Stories from Our Members Meet Our Volunteers Acknowledgements. Whether you are a New or Existing Member,Volunteer,Member of Staff or Supporter this is an excellent document, offering so much information regarding the Charity, its work and people, operational insights and community. You can view or download a copy of this report by clicking on the image above or click here .. A hardcopy version can be available on request, please call 01454 201686.

We offer a range of physiotherapy options including one-to-one and group sessions. We have an expert team to help and support you to increase mobility and maintain function in our well equipped, fully accessible Centre. Physiotherapy Physiotherapy is our most popular therapy, with over half of our members enjoying the benefits. It is offered five days a week in our well- equipped gym area by qualified and experienced therapists, who have specialist knowledge in treating neurological conditions. Whether you have been newly or recently diagnosed, we offer specialist neurophysiotherapy that will benefit you. Our Physio Team We pride ourselves on offering a friendly yet professional environment where supporting you as an individual is of the utmost importance. Unlike a hospital or clinical situation there is no time limit to the number of sessions you can attend. Many of our physio users have been with us, attending weekly sessions, for many years. What is neurophysiotherapy? Neurophysiotherapy treats people with neurological conditions. These are conditions associated with the central nervous system – the brain, spinal cord and nerves. People with neurological conditions can often have complex problems including: Muscle weakness Stiffness Balance problems Sensory changes. These conditions can have a huge impact on the body’s function, and on day-to-day activities. Neurological disorders and diseases Our physiotherapists see a huge range of disorders and diseases. Some of the more common disorders we see include: Multiple Sclerosis Stroke Guillain barre syndrome Parkinson’s disease Polyneuropathies Motor Neurone Disease Muscular Dystrophy Functional Neurological Disorders What are the benefits of having physio at The Brightwell? We very much focus on you as an individual with your own personal needs being met. These requirements might include maintaining mobility, it is crucial that you remain as active as possible, we understand that this can be a challenge for people with neurological problems, especially when their muscle strength and movement is affected. Through regular physiotherapy, muscles can be exercised in the correct way and so, where possible, mobility is maintained, and the issues associated with a lack of movement can be prevented or addressed. Many of our members have some or all of the following aims: Receiving general advice to them and their support network Maintaining/improving joint mobility Preventing/reducing muscle spasms Maintaining/improving muscle power Maintaining/improving normal patterns of movement Improving/maintaining balance and coordination Reducing/preventing ataxia Maintaining/improving general fitness In addition, physiotherapy can be combined with the other therapies on offer to help ease pain, which can be one of the most difficult symptoms to treat effectively. Our therapists and Centre staff can speak to you about whether a combination of therapies might be right for you. The physiotherapy offered to you will be based on your specific ability. Activities vary from one-to-one or group sessions to exercise classes, gym equipment can also be used, under a therapist’s supervision. All new members to the Centre have a general assessment with a physiotherapist and, if physiotherapy is requested, a discussion will take place between the individual and the therapist as to the most suitable format. Find out more about Becoming a Member. What types of sessions do we offer? One-to-One Sessions One-to-one physiotherapy sessions last 30 minutes and are available for people who have a specific issue that cannot be addressed in a group class, or who do not have the ability to join a group class. Group Exercise Classes Group exercise classes (maximum 7 people) last an hour, with some classes ending with 10-15 minutes of relaxation. These classes are led by our therapists and encourage people to exercise in a way that will be effective for them, as well as providing a fun, sociable environment. Group Therapy Sessions Group therapy (maximum 5 people) also lasts an hour, with smaller groups allowing for more focused attention on specific issues. Online Classes These classes last half an hour and are ideal for those who cannot attend the Centre, work from home, have limited time or other commitments. These take place via Zoom. All types of exercise classes are tailored to varying ability and mobility levels, so that there is something for everyone. Monday Physio Group 12 pm -1 pm with the Physio Team Focus on balance and stability - Improves mobility and upper and lower limb strength. First half of the session - upper limb strengthening. Second half of the session - standing balance and lower limb strengthening Helps to reduce fatigue and improve flexibility and cardiovascular fitness. Dance Group 3 pm – 4 pm with Audrey Fitness for all levels of mobility Movement to music Is fun and active Tuesday Medium Intensity Interval Training via Zoom 8.45 am to 9.15 am with Millie This class is aimed at those members with higher mobility and relatively good balance. Upper Limb, Lower Limb and Core exercises (standing) Mixed exercises to allow for muscle groups to rest Use of weights/dumbbells Interval training - 30 seconds on, 30 seconds rest Wednesday Group Physio 9:30 am-10:30am with the Physio Team Cardiovascular training - muscle endurance and fatigue focused. Moderate intensity aerobic exercises to help reduce fatigue and improve cardiovascular fitness and flexibility. Finishes class with relaxation. Seated Zoom Class 12 pm-12:30pm with Audrey Suitable for upper limb strengthening Strength & power training with the use of dumbbells to increase blood circulation, release endorphins and develop muscle tone and strength. Helps to improve balance so as to avoid injuries. Zoom Exercise Class 12:30pm-1pm with Audrey Suitable for lower limb strengthening. Helps strengthen, maintain mobility and improve balance. Thursday Group Physio 10:15 am-11:15 am with the Physio Team Flexibility training and seated leg and trunk stretches to increase range of motion and reduce spasms and fatigue. Use of rehab equipment to help with fitness and balance. Friday Neuro Yoga/Pilates 10:30 am-11:30 am with Lauren Meaningful and individually tailored Yoga poses and movements to suit the needs of attendees. Followed by relaxation using neurophysiological principles, incorporating visualising and yogic breathing, to support recovery and calm. Suggested Contributions Zoom sessions £60 for 10 sessions, with the contribution to be made in advance, or as part of your regular Standing Order. Dance and Yoga Classes are £9 per session or £60 for a block of 10 sessions if a contribution is made in advance. Group Physio Classes £15 per session In-person classes will take place in the Gym. Zoom Classes will be via a link provided. If you would like to find out more details about any of our therapies, please call 01454 201686. We can then arrange for you to have a personal assessment to ascertain the best option to suit your specific needs. Outstanding Equipment and Facilities We are very fortunate to have an extensive range of specialist equipment in our physio department. This specialist equipment enables our members to receive the best possible solutions from the team at The Brightwell. Take a look at some of the pieces of equipment regulary used by members Outdoor Exercise class Isamar on the Balance Master Jeremy using a Therabike headshot Ruth on a Tilt Table & Saebo Mass Roger using one of the Therabike Mary using the Saebo Mass Liane on theEasy Glide Mark using the Tilt Table Michael using the Saebo Mas

The Brightwell is a charity supporting people to live well with their neurological condition. We receive no government, or NHS, funding and rely upon volunteers and fundraisers so that we can continue to offer our help and support. Contact The Brightwell We are always delighted to hear from you, whether you would like to find out more about the therapies we offer, becoming a member, joining our team as a volunteer or helping with fundraising. Please email us hello@thebrightwell.org.uk or call on 01454 201 686 Please come to see us or call in for a coffee at The Brightwell Cafe. The Brightwell Bradbury House Wheatfield Drive Bradley Stoke Bristol, BS32 9DB power.safe.apron Opening hours Monday 8.30 am - 18.15 pm Tuesday 8.30 am - 17.30 pm Wednesday 8.30 am - 17.30 pm Thursday 8.30 am - 17.00 pm Friday 8.30 am - 16.30 pm How to find us Subscribe to our newsletter • Don’t miss out! First name Last name Email Join Thanks for subscribing!

Oxygen therapy is also known as Hyperbaric Oxygen Therapy (HBOT). During a session you will be breathing 95% oxygen under increased atmospheric pressure. Benefits can include improvements in healing and the management of neurological and other chronic conditions. Oxygen Therapy What is oxygen therapy? Oxygen therapy can be referred to as either Hyperbaric Oxygen Therapy (HBOT) or High Dose Oxygen Therapy (HDOT). This means that during your therapy session, you will be breathing in a higher concentration of oxygen whilst under increased atmospheric pressure (hyperbaric). Since August 2022, we have been generating our own oxygen, which guarantees supply and quality. What conditions can benefit? The majority of our members and Centre users live with chronic neurological conditions, predominantly Multiple Sclerosis (MS). Other conditions include; Chronic Fatigue Syndrome (CFS), Myalgic Encephalomyelitis (ME), Motor Neurone Disease (MND), Parkinson's, Stroke and Fibromyalgia. Find out more about Becoming a Member. Our hyperbaric oxygen chamber Oxygen therapy for Non Neurological conditions We also offer non-subsidised sessions for those wanting to benefit from our therapies who may not have a neurological condition.. These include Acute illness ·Injury, including sports and trauma. Post operative recovery Long Covid Cancer Arthritis If your issue/condition is not on this list, please call us to discuss it, we will be delighted to help. These users will still have use of our facilities in the same way, but pay through Bristol Therapy Centre Ltd. Click here for an application form for non-neurological service users. Oxygen therapy for sports professionals Max Lahiff and Joe Joyce, Bristol Bears We frequently assist those with a variety of sports injuries. In the past, we have treated players from both amateur and professional football and rugby clubs as well as professional cricketers and ice hockey players. Due to an increased level of fitness in sportspeople, the number of sessions they require in the chamber is reduced. Oxygen therapy is particularly beneficial for speeding up the repair of strains, breaks and soft tissue damage. Click here to complete a form specifically to book sessions for sports-related injuries. The air we normally breathe contains 21% oxygen, and 78% nitrogen, with the remaining 1% being contributed by noble gases and carbon dioxide. The concentration of these gases is determined by the atmospheric pressure which is influenced by the weather and is reduced at altitude. Atmospheric pressure is accorded the unit 1 to represent atmospheric pressure absolute, or 1 ATA. How does oxygen therapy work? Oxygen timetable Please note the timetable can occasionally change due to demand, check with the oxygen team to confirm the correct timings and pressure. Isobaric and Exercise with Oxygen Sessions There are no set time for sessions on the outside of the Chamber - an appointment is required. Further Information about your therapy In instances where it isn’t feasible to attend every day, we will work with you to organise sessions as close together as possible to maximise the potential effectiveness of the therapy. When in the chamber we recommend that you wear comfortable, loose-fitting clothes. Some people find it beneficial to wear layers as the chamber can become quite warm during a session and can then become quite chilly during decompression. You can take a mask break while in the chamber as long as it is only one member at a time When the pressure increases in the chamber you may need to equalise your ears, just as you would on an aeroplane. There are a number of ways to do this: • Swallow; this is usually the most effective method • Pinch your nose and with your mouth shut blow out • Move your jaw from side to side • Try to force a yawn • Take sips of water; you will need to bring a plastic bottle of still water with you If you can’t clear your ears at first, don't worry, just let the operator know straight away and they will stop the pressurisation, they'll then let out some of the pressure until you let them know, with a thumbs up, that everything is okay, the operator will then resume pressurisation at a slower rate. The operator, and the other occupants of the chamber, will always be on hand to help you. As you will be wearing your mask for the entirety of the session it will be difficult to talk and the noise will make it tricky to hear. Most people listen to something through their headphones or read a book to keep themselves entertained. You can bring your mobile phone, tablet or laptop into the chamber; but we recommend you download any programmes you’d like to watch beforehand. There is free Wi-Fi in the Centre, so you could do a spot of online shopping to pass the time. There are a number of items that are prohibited to have in the Chamber please click here for full details. Meet the Team For further information about The Brightwell Community please visit the following pages Meet The Brightwell Team and Volunteer What to do next We very much hope that you would like to Become a Member. More information about costs and ways to pay can be found on our Therapies page Our Reception Team will be delighted to help you with any questions, please callron 01454 201686 We look forward to welcoming you to The Brightwell.

The Brightwell has various rooms for hire at competitive hourly and daily rates. Each one offers individually controlled air conditioning and free wi-fi. There is a chioce of therapy rooms and other meeting space available. Call us today to discuss costs and availability. Therapy Room Hire The Brightwell Centre, based in Bradley Stoke, North Bristol is a great venue for anyone looking to hire rooms on an hourly, half-day or daily basis. The Centre is conveniently located, just a few minutes from the M5, M4 and the M32, with Aztec West and Cribbs Causeway within easy reach. We have a choice of room options available, including a number of smaller Treatment and Therapy Rooms that can be adapted for a variety of uses. The Centre is fully accessible, with free on-site parking available on a first come, first served basis. We also have outdoor space with seating available for use, weather permitting. And whenever you want to take a break, refreshments are also available from our onsite café, with our relaxed seating area offering a comfortable place to enjoy a bite to eat. Please call or email us for room hire prices and availability. For more information please contact us on 01454 201 686 or hello @thebrightwell.org.uk Therapy/Treatment Rooms We have 2 Therapy/Treatment Rooms, each one offering the following features; Washbasin with hands free mixer tap Plinth bed Desk with chair Medical grade lighting Ceiling hoist Automatic hand towel dispenser Access to our Centre WIFI Air Conditioning For further information, to check availability and costs, please call 0 1454 201686 or email hello@thebrightwell.org.uk The Brightwell Cafe The Brightwell is delighted to offer the use of Its catering facilities to those wishing to just use our café as a meeting point for a coffee and cake through to providing lunch facilities for large groups. We can cater for most dietary requirements and Paula, our Café Coordinator will gladly discuss any specific requirements with you and give you a quotation and menu options. If you require catering for groups, please advise when making your room booking. Please visit our Brightwell Café page for more information.

We offer specialist sessions as well as oxygen therapy and physiotherapy, including sports massage, acupuncture, counselling and bladder and bowel health clinics. We also host visiting practitioners such as the Molli suit team, AAA clinic and Ultrasound Direct by appointment. Specialist Clinics The Brightwell provides access to a variety of specialist clinics, both medical and advice-based. Each therapist is fully qualified in their field and registered with the relevant professional bodies. Below are just some of the Clinics and Sessions available. You can also keep up to date with interesting articles and updates on our Health & Wellbeing section of our Blog To check availability and book a session, please call reception on 01454 201 686 or email hello@thebrightwell.org.uk Acupuncture Baldder and Bowel Acupuncture has been used since the 1970's as a complementary treatment for many neurological conditions and it has a good reputation for its ability to stabilise and, in some cases, improve many of the symptoms. In recent years, well documented research and modern acupuncture techniques have been introduced to help improve the efficacy of the treatment. There are different systems of acupuncture which can be used either by themselves or in combination for treatment: Body acupuncture: Can target any area of the body affected in order to help; improve blood circulation, increase relaxation in the muscles and tissues, pain relief, relief from anxiety and insomnia, increase energy levels, improve bladder control and digestive function, among many other benefits. Scalp acupuncture : A system developed in more recent years specifically for neurological conditions. Here, points are treated along lines on the scalp that lie directly over the specific areas of the brain that control different bodily functions such as mobility, sensation, balance, etc. Sam May is an experienced acupuncturist who is well versed in the complexities of neurological conditions. He holds a degree in Acupuncture from the College of Integrated Chinese Medicine, and has been practicing in Bristol since 2010 Ear acupuncture : This system is based on a theory similar to that of reflexology where specific points of the auricle (external ear) act as reflex points for different parts of the body which can therefore be treated through the ear. This type of acupuncture is particularly effective for stress, anxiety and pain anywhere in the body and it is also used worldwide for the emotional and physical symptoms related to drug and alcohol withdrawal as well as PTSD. Acupuncture If you are unsure that acupuncture is for you, Sam will be more than happy to meet with you to answer any of your questions and to discuss a treatment plan. Sam is at The Brightwell for appointments on Fridays between 9.30am and 2.30pm. Each session lasts between 45 and 60 minutes. Initial Consultation £40 Treatment session £30 One to One Counselling About Counselling Psychotherapeutic counselling provides a secure and confidential[1] space for you to talk to a trained professional about your issues and concerns. Counselling can help with many difficult life problems and challenges. It is also an opportunity to develop new perspectives and deepen existing insights into yourself and your life as a whole. In this way therapy can be an ongoing process of transformation not only for when we are suffering but also for when we need space to navigate life, explore the past and find meaning and hope for the future. The process involves building a trusting relationship between you and your therapist. They will work with you to explore your unique circumstances, challenges, perspectives, thoughts, feelings, beliefs, values and behaviours so you can develop a better understanding of yourself and others. They will help you make beneficial changes to ease distressing feelings and move to a place of thriving rather than just surviving. A counsellor will give little or no direct advice - they will help you find your own solutions and your own path forward. About Sasha Sasha is an Integrative Psychotherapist and Counsellor and a registered member of the British Association for Counselling and Psychotherapy. She works to build open and trusting therapeutic relationships and will take time to listen, explore and understand the world from your point of view and at your own pace. You can talk about anything that’s troubling you, confidentially and without judgment. Sasha has wide experience working with many mental health symptoms, including depression, anxiety, stress and burnout. Whilst she works with all the challenges life can bring, she has particular experience and interest in chronic illness and long-term health conditions, major life transitions and change, grief and loss. She also has specialist training and experience in working with past inter-personal trauma. Sasha’s experience as a counsellor includes working in NHS primary care general practice in Somerset, with St Peter's Hospice in Bristol and in a trauma therapy service in South Wales, where she still currently works. She is also a therapeutic group facilitator for a national disabled people’s organisation, runs a small private practice and is an occasional associate lecturer at the University of the West of England. She has over fifteen years of experience with the Samaritans providing emotional support over the phone, face-to-face- face and via email and has also supported individuals longer-term through Bristol-based organisations such as the West of England Centre for Inclusive Living (WECIL), Changes and Womankind. Sasha can offer shorter or longer-term therapy in-person, online or over the phone. Sessions last 50 minutes. Contribution per session £40 [1] There are some exceptions for legal and ethical reasons, which will be explained to you. Massage, Aromatherapy & Reflexolgy Foot Health & Care We are delighted to welcome Therese Staniland to the Brightwell from Wednesday 2 August 2023. Therese Staniland, originally from South Africa and has been in the beauty and nail industry since 2002, she was a trainer for Star Nails and owned her own training school in South Africa. She will be offering specialist foot care treatments and procedures. She is qualified as a Level 4 foot health practitioner and is passionate about the therapies she offers. Services Include: Cut and file nails Nail reconstruction Care in diabetic Feet Corns Hard skin removal (Callus) Veruca Treatment (Verrutop) Ingrowing toenails Nail fungus treatment Foot or Lower Leg Massage Manicures with gel polish. 30 minute appointments available. Follow up sessions 6/8 weeks. Cost: 30 mins £30 Reflexlogy Since I was a young boy growing up on the family farm, I have been active and loved being outdoors. My passion for sports and outdoor pursuits has continued through the years. I have also had a keen interest in Complementary therapies, which peaked in 2013 when I was diagnosed with an autoimmune condition. I explored alternative options that may be able to help with my condition, improve my overall wellbeing and allow me to keep active. Experiencing the benefits of Reflexology first hand changed my interest into a motivating new career. Now, as a qualified Reflexologist, and member of the Association of Reflexologists and the Complimentary Natural Healthcare Council, I provide treatments to people around North Somerset, Bristol and South Gloucestershire.. Alongside, I enjoy being a supportive Dad to my lovely daughter. In recent years, I have volunteered at St. Peter’s Hospice and for McMillan at Southmead Hospital. I believe in supporting others without expectation and volunteering to offer support to others is incredibly rewarding to me, and for my family. At The Brightwell I am at The Brightwell every three weeks on a Tuesday with appointments starting from 10am until 1pm. Each session lasts 45 minutes. A contribution to the charity of £15 per session for your treatment is politely suggested. Please book at reception. Massage We are delighted to announce that Helen Baddon, as one of our Specialist Therapists. Helen is a Therapist, Healer & Yoga instructor, with a BSc (Hons) in Complementary Health. Helen will be running clinics on Wednesday from 10 am to 2 pm once a month from 5 November 2025 Some of you may remember Helen as she ran the clinics before departing to grow her family. Helen will be working alongside Claire Day, who will continue to offer Advanced Clinical Massage treatments every Monday. Each session is 40 minutes Cost per session will be £45. Mollie Suits The experts from the Company that provides Mollie Suits often hold sessions here at The Brightwel. These appointments are for those who are intetrested in finding out more and to check the suitability of the product for each individual's needs. For further information and to book an appointment, please visit www.remotion.co.uk Benefits and Advocacy Service with Bristol Citizens Advice Bureau Dates to be advised Therapy/Treatment Rooms for Hire We have 2 Therapy/Treatment Rooms, each one offering the following features; Washbasin with hands free mixer tap Plinth bed Desk with chair Medical grade lighting Ceiling hoist Automatic hand towel dispenser Access to our Centre WIFI Air Conditioning For further information, please visit our Cafe and Therapy Room Hire pages.

Give the gift of therapy, support and friendship by remembering The Brightwell in your Will and positively impact those living with chronic neurological conditions. Leaving a Gift in Your Will for The Brightwell Make a Difference That Lives On Give the gift of therapy, support and friendship by remembering The Brightwell in your Will. Leaving a financial gift to The Brightwell will have a direct and positive impact on those living with chronic neurological conditions. Your gift will enable individuals to be supported by our wonderful Centre. Why Leave a Legacy to The Brightwell? Your gift directly benefits individuals. Donations subsidise the costs associated with providing face-to-face therapies, clinics and social events for people living with these challenging conditions, so that they can afford to have these therapies on a long-term basis. The Brightwell is not part of a larger Charity or group which means that you can be assured that your legacy will be used effectively for The Brightwell. The Brightwell does not receive any direct funding from the Government, the NHS or National MS/Neurological Charities. This means that all costs must be fundraised or covered by Brightwell members’ voluntary contributions. By leaving a legacy you will be part of the future of this precious local resource. We are a small charity, and we keep our overheads as low as possible, so your donation will be used effectively to support The Brightwell, now, and in the future. So, whether you know someone who has benefitted from the therapies and support offered by The Charity, maybe you have benefitted yourself, been a supporter or a volunteer, please remember us in your Will. Here is some important information you and your Solicitor will need to know… The Brightwell is a brand name for two charities. We are regulated by the Charities Commissions Regulations. These are The West of England Multiple Sclerosis Therapy Centre Limited, Registered Charity Number 801155. and The Brightwell Neurological Support Centre Limited, Registered Charity Number 1109459. How to Leave a Legacy: Your intention to make a bequest will need to be stipulated in your Will. This can be for a specific amount, for a specific purpose or as a percentage of your Estate, and can be made to one or the other of the Charities above. There may be beneficial tax implications for your beneficiaries in terms of potential Inheritance Tax savings. We cannot give you any offered or implied guidance about this, but your appointed Solicitor will be able to give you specific and qualified advice. We are very fortunate, that Wards, a firm of local Solicitors offer beneficial rates to The Brightwell Community to draw up a simple Will. Please see the details below: You can make use of this excellent and affordable service by calling The Brightwell on 01454 201686 and one of our Reception Team will be able to provide you with available dates and next steps. In Memory Donations for someone who’s no longer with us If you would like to make The Brightwell the beneficiary at your loved ones’ farewell ceremony, the person organising their send-off can arrange this with us directly. Alternative ly, if you wanted to make a personal donation in the memory of someone who is no longer with us please visit www.thebrightwell.org.uk/donate , or pick up the phone and call us on 01454 201686 we are always happy to talk. Should you wish to consider leaving The Brightwell a legacy and have questions, you can speak to a member of our team. If you would like to see firsthand how your gift will benefit others, we extend an open invitation for you to come and visit the Brightwell. Please call Victoria Hocquard on 01454 201686 or email victoria.hocquard@thebrightwell.org.uk How to find out more Please visit our website www.thebrightwell.org.uk Our blogs are a great place to start to get a real feel for what we have taking place www.thebrightwell.org.uk/blog You can also sign up to receive our Newsletters www.thebrightwell.org.uk/brightwell-newsletters Our Grateful Thanks On behalf of all the members, staff, volunteers and supporters at The Brightwell, we would like to pass on our heartfelt thanks for thinking about The Brightwell and taking the step in making a huge difference for the future of the Centre. Thank you.

The Brightwell 100 is a network of businesses and corporate donors, who all have the shared aim of supporting the work carried out at The Brightwell, through fundraising, by donated goods & services, and volunteering. The Brightwell 100 The Brightwell 100 is a network of businesses and corporate donors, who all have the shared aim of supporting the work carried out at The Brightwell, through fundraising, by donated goods & services, and volunteering. The Brightwell 100 initiative was launched in February 2022. Since that time, Brightwell 100 members have supported us with the following projects. Major Projects Oxygen Generation plant Outdoor LED lighting upgrade New Café New terrace and gazebo area In-house Brightwell Shop New Oxygen area kitchen IT Equipment PCs, monitors for staff and volunteers. Projector for Conference room Event Sponsorship and participation Colour Run Abseil Water Park events Corporate Volunteering days Sponsorship and Marketing Physio Team Uniforms Event materials and merchandising. Donated expertise and goods Garden landscaping Emergency repairs Gardening equipment Café equipment Furniture for the lounge area Professional Video/Photographic services Service User enhancements Oxygen masks and storage Physiotherapy equipment. FES Clinic set up and equipment. Ongoing fundraising support Donated Items and experiences for raflfes and draw prizes How does the Brightwell 100 work? There are a number of ways the businesses can be involved. The Brightwell Wishlist One aspect of joining this unique network is by sponsoring or donating to something specific from our Wishlist. Many of our sponsors really like the fact that they can choose exactly where their money is spent and where it will be used. The items on our Wishlist range from a contribution to one of our major projects, through to paying for Counselling Sessions , or purchasing items that will enhance our Service Users experience and therapies. Please click here to view or download our latest Brightwell Wishlist Regular Contributions by Standing Order You can also make a regular donation, again for a specific purpose, via a Standing Order. If applicable you can add 25% to your donation via GiftAid. Donate via our JustGiving page Please make a donation via our Brightwell 100 JustGiving page, by clicking on the Logo above Our Latest Wishlist - July 2025 What are the benefits for The Brightwell 100 members? Supporting a worthwhile charity where your support has a positive impact. Enabling the supporting businesses to fulfil their charitable aims and objectives Being associated with a long-standing and reputable charity (we will provide you guidelines about the use of our name and logo) Being part of a professional network with a shared interest. Knowledge that 100% of your donation will be used for charitable purposes Tax-efficient way to donate with receipts and letters of thanks will be provided Publicity via our website and social media outlets for the supporting businesses Promotional opportunities with visits to the Centre, photos with staff and Centre members (with usual permissions and safeguarding in place) Use of the Brightwell's café, lounge area and outdoor garden/terrace. Regular updates and stewardship of your donation Brightwell 100 members These members are listed in their approximate date of joining. Many of our Brightwell 100 members have made contact and developed mutually beneficial business relationships. Howards Motor Group Woodstock..Homes Shiptheory.. MBS Land & New Homes Blackfriars.Auto Services Intoheat Bristol Mortgages Online CWT Landscapingt Services AJH Governerance RH Hall Food Services Classeq Rugged Interactive Solarsence Total Access Scaffolding City Electrical Facrors Bristol B&Q Cribbs Causeway Babcock Inyernational Ashton Alteriors Design & Build County Contractors Delta Marriott Bristol Wain Homes Rebus Medical The Block Bakehouse Ben Hutcheson Music MS People's Help Davies & Partners Event Hosts and Prize Donors West Country Water Park Village Hotel Bristol Aztec Hotel & Spa Lovell Place Care Home Willow Brook Centre Black Sheep Kitchen & Bar Hollow Tree Pub The Kendleshire Assist Mobility Tall Pines Golf Club What to do next For further information please contact Caz Blake-Symes, Trustee and Brightwell 1 00 co-ordinator, caroline.blake-symes@thebrightwell.org.uk Thank you for your interest in The Brightwell 100. We would very much like to invite you and your team for a visit and you can find out more about us and the services we provide, plus you can decide which areas of The Brightwell 100, you wish to be involved with, that fits in with your Company’s values and philosophies. Ways to keep in touch with updates regarding The Brightwell 100 The Brightwell Blog Follow us on LinkedIn You can also download our guide about Ways to keep in touch with The Brightwell.

The Brightwell offers a unique environment for those looking to receive an extensive range of therapies for people with chronic neurological and other conditions. Therapies at The Brightwell The Brightwell offers a unique environment for those looking to receive an extensive range of therapies for people with chronic neurological and other conditions. We are proud to confirm that our facilities are second to none in the Greater Bristol area and we offer a friendly yet professional approach in a non- clinical environment. The Brightwell offers fully accessible premises, with extensive free disabled parking. In the physiotherapy department there is a full hoisting system and a vast array of equipment. Each therapist is fully qualified in their field and registered with the relevant professional body. All our volunteers are also trained to the highest standard. Click here to find out about Becoming a Member. What sort of therapies are available? The Brightwell offers fully accessible premises, with extensive free disabled parking. In the Physiotherapy department there is a full hoisting system. Our main therapies include Hyperbaric Oxygen Treatment in our Chamber and Neurophysiotherapy. Each therapist is fully qualified in their field and registered with the relevant professional body. All our volunteers are also trained to the highest standard as set out through the Neurological Therapy Network Guidelines. We also have an extensive range of Specialist clinics including: Bladder and Bowel support for members with MS. FES Assessment. One to One Counselling Massage Acupuncture Aromatherapy Reflexology Foot Health Citizen’s Advice sessions Mollie Suit assessments Please visit our Specialist Clinics page for full details. Non-neurological conditions and Sports Injuries We also offer non-subsidised sessions for those wanting to benefit from our therapies who may not have a chronic condition. This can include acute illness or injury, including sports and trauma. These users will still have use of our facilities in the same way, but pay through Bristol Therapy Centre Ltd. Click here for a Non-neurological Registration Form for non-neurological service users. Click here for a Sports Injury Registration Form What conditions do our members have? How much do the therapies cost? All the sessions for those members living with neurological conditions are subsidised through our fundraising efforts and supporter donations. However, as a charity we do ask for a contribution towards each session, the details of which are below. It is the Charity’s policy to never deny someone support due to financial reasons and we welcome the opportunity to confidentially discuss any payment issues with anyone struggling to contribute towards for their therapy sessions. Please click here to see our Cancellation Policy Contributing by Standing Order Where possible, we request that members contribute by standing order. The benefits are as follows: It helps us with planning for staffing/volunteer levels. Members know they have a definite booking. You only pay for 44 weeks a year, to take into account holidays. Therapy sessions are still available to you for 51 weeks a year We are usually only closed for 1 week over Christmas and New Year. You know you have made your contribution, so there are no concerns about forgetting. It is easier to budget. Adjustments can be made for long-term absence, e.g. hospitalisation or prolonged illness. Standing orders are worked out on an average of 44 weeks per year if someone attends weekly. This takes into account 8 weeks of non-attendance for any reason. Examples 1-2-1 Physio at £28 per session X 44 weeks / 12 months = £102.66 per month Oxygen at £18 per session X 44 weeks / 12 months = £66 per month Please click here to download a Standing Order Form . If you are setting up your repeat payment via your banking app, please complete the bottom section of this form so that Reception is aware that you are paying by standing order. A member of staff or a member of our Reception Team will be pleased to work out your monthly payment with you based on your personal treatment plan. We can also print off any forms and complete them with you. We are proud to be part of the Neuro Therapy Network Please visit www.neurotherapynetwork.org.uk for further information.

Volunteers play a vital role at The Brightwell with nearly 10,000 hours being donated each year. Roles are varied and adaptable. Contact us to discuss how you can help. Volunteering Volunteers are the lifeblood of our success here at The Brightwell. If you are looking for a new interest or challenge, becoming a volunteer at The Brightwell might give you the opportunity you are looking for. You will be made very welcome and your input with make a positive and meaningful difference to our service users, staff and other volunteers. 5 6 3 5 1/7 Volunteer Opportunities We have the following volunteer opportunities available: Supermarket Collections Help our fundraising team and represent The Brightwell with collection tins and buckets at Supermarkets and Shops. Community Collection Administrator Help organise and manage collection tins that are distributed around local shops and organisations. This would require keeping track of tin locations, collecting and replacing tins when full. Raffle Prize Coordinator Source and organise the donation of raffle prizes for our monthly events. Some of our volunteers prefer to work a set number of hours per week on certain days and this works well when working closely with staff members of The Brightwell team. Please note that Volunteers must be at least 18 years old. If you are interested in a volunteer role we have available please email community@thebrightwell.org.uk or call us on 01454 201 686. Meet some of our amazing volunteers Janet Fundraising Volunteer Colette Fundraising and Events Howard Oxygen Chamber Operator Keith Volunteer Driver Gus and Mike fundraisers Keith Lead Oxygen Operator Corporate Volunteers Many businesses, whether they are a SME, Limited Company, a Plc., or apart of a National or even an International Group, give their employees time off to support good causes and local charities like us. By volunteering, not only are the individuals involved helping their chosen cause, but often taking part in such activities promotes communication, team building and self-awareness. We are very fortunate to have been supported by such teams in the past including groups from TSB, Lloyds Bank, Rolls Royce and different sectors of the Civil Service. The Brightwell has benefitted from tasks such as working on the grounds, gardening, building maintenance, building projects and much more. We would very much like to welcome you to come and spend time with us here at The Brightwell for a volunteering event. Please contact us at hello@thebrightwell.org.uk 1/2

The Brightwell, incorporating The West of England MS Therapy Centre, has been offering hyperbaric oxygen therapy and specialist physiotherapy for over 35 years. Based in Bradley Stoke, Bristol we support members from North Somerset, Bath, Gloucestershire and South Wales. About The Brightwell At The Brightwell, we are dedicated to enhancing the lives of individuals living with chronic neurological conditions. With 40 years of unwavering commitment, we strive to empower our members by providing access to a warm and friendly, non-clinical environment that fosters independence, symptom management, and overall well-being. Our Mis sion To build a dedicated and compassionate community, committed to the care and wellbeing of individuals living with neurological conditions, their families and carers. Our Goal Is to provide a range of therapies and services to support and enrich the lives of those living with neurological conditions. The Brightw e ll is... A relaxed, happy and caring space, where people can share their experiences, build friendships and access support when it is needed. An accessible building providing therapies and support services by qualified professionals. A place where the members, volunteers and staff are the cornerstones of a thriving and vibrant community. A hub for self-help and positivity. What we do ... Our therapies are provided in a warm, friendly non-clinical environment all with the aim to help reduce the physical, emotional and psychological effects of life with a neurological condition. We have a state of the art physiotherapy gym, oxygen therapy suite and a variety of individual treatment rooms, housing the wide range of therapies and clinics on offer. We are delighted to have recently opened our Brightwell Café, offering a selection of drinks, hot beverages, and snacks, members can relax and catch up with friends in our comfortable lounge In the summer we have a beautiful terrace, large gazebo and garden area for all our visitors to enjoy. Under 1% of the Centre's funding is statutory, we therefore rely on donations from the public, organisations and community groups to continue our vital work. What our members,volunteers and supporters have to say.... Click on the logos to see what others are saying about us on Google and Facebook Our History Following the introduction of Centres elsewhere in the country, a local group of people living with Multiple Sclerosis, their families and friends were brought together by Jackie and Ray Brightwell. With the support of ARMS (Action for Research into Multiple Sclerosis) a national organisation, they set up the first MS Therapy Centre to support people in the Bristol area. The Centre was opened in Nailsea in 1985 and at that time only offered oxygen therapy. Over time physiotherapy, exercise and yoga were introduced. We soon realised how important access to on-going physiotherapy was for people living with long-term conditions and the nucleus of our now well-equipped and well-staffed physiotherapy unit was established. As the Centre continued to grow counselling, reflexology and acupuncture were added to the therapies available. We also started to host various NHS clinics at the Nailsea Centre, these included an MS specialist nurse, a continence clinic and a speech therapist. The Centre in Nailsea had been expanded to take in three industrial units but planning restrictions, the nature of the buildings and the cramped car parking facilities made improving our facilities and further expansion impractical. On the 20th February 2012 we opened the doors at our brand new, purpose built Centre in Bradley Stoke. The Centre was officially opened by The Princess Royal, Princess Anne on the 31st October 2012. Research into the benefits of Oxygen therapy has been on-going with many agreeing that it can help many conditions, not just Multiple Sclerosis. From the beginning of 2012 we opened our doors to anyone with a neurological condition, as well as to others through our trading arm with all proceeds going back to the Charity. In 2016 discussions began with the members to formalise this expansion. At the Cente's AGM in 2017 it was agreed that renaming the Centre in memory of Jackie Brightwell would not only be a fitting tribute to a lady who gave so much to help so many but, was also a way of reaching out to those living with neurological issues. In 2019, we began the transition to The Brightwell - a Centre for neurological wellbeing and physical recovery. Our aims, strengths and core values remain the same as they were way back in the Nailsea days and we hope to continue to provide timely and effective help for the people who need us, well into the future. Our Sustainability Pledge The Brightwell is wholly committed to its Sustainability Pledge to be net Zero by 2050 and to have emmissions reduced by 50% by 50% by 2030. We try to adopt a “green “approach in whatever we do. We have been very fortunate that through focused fundraising campaigns, and incredibly generous support from a number of Brightwell 100 members we have achieved so much. Solar Energy has been a major focus with 114 x 250kw panels being fitted in 2019, upgraded by a further 40 x 400 kw panels in 2023, with the addition of 3 x 14kw storage batteries being installed at the same time. Despite considerable increases in energy costs for commercial properties, the benefit of generating this amount of solar energy has made a significant difference to keeping our fuel bills to a manageable level. We have also been working on a gradual LED lighting replacement programme. All the outdoor lighting was upgraded to LED in 2022. The internal lighting is an ongoing project. The new offices, meeting room and lounge area are all LED. As of February 2025 the Oxygen Suite has been completed with plans for the Physio department, the Reception and Cafe areas to be completed as soon as funds are available. In 2022 we started generating our own Oxygen for our Hyperbaric Oxygen Chamber, Although this means we are using more power to generate the oxygen, environmentally there is no other impact as we no longer have large tankers making frequent deliveries and there is no waste. Other improvements have been the upgrade to a more efficient heating boiler and we are always mindful of any equipment purchased or disposed of. Our green credentials are very important to us here at The Brightwell. To find out more about the individual projects, how you can help us to fund more, the respective sponsors and the impact, please scroll through to our Blog Heading 3 Legal and Regulatory Information The Brightwell is an umbrella name for two main charities and a trading company. We are regulated by the Charities Commissions Regulations. These are The West of England Multiple Sclerosis Therapy Centre Limited Registered Charity Number 801155. The Brightwell Neurological Support Centre Limited Registered Charity Number 1109459. The trading arm is the Bristol Therapy Centre Limited Company Number 0819674. If you require any further information, please contact our CEO Doro Pasantes on 01454 201686.

By becoming a member of The Brightwell, you can access all the therapies and services we offer including Hyperbaric Oxygen, Physiotherapy, Support and Community. Becoming a New Member – Your Brightwell Journey Out of gallery By becoming a member of the Centre you will be able to access all the therapies and services we currently offer. How to Join... Step One Call us on 01454 201686 or email us at hello@thebrightwell.org.uk to arrange a visit, a personal tour of our facilities and have a chat about your specific needs and aims with one of the team. Step Two Once you have had your visit, please complete the information in our Membership Pack. The annual membership fee is only £40 per annum. Please click on the image or link to download your Membership pack. If you prefer, you can collect a hard copy from the Centre, or we can post one to you. A member of the team will gladly help you to complete the forms if required. Step Three Once we have all your information, one of our team will contact you to book your Clinical Assessment. Step Four Have your assessment with one of our Physio Team. Discuss and agree on the most suitable and beneficial therapy plan for you. Step Five Start benefiting from the therapies we offer and enjoy being part of The Brightwell Community. Non-Neurological Conditions If you are recovering from an Injury, Long Covid, Cancer or any other health condition that you feel would benefit from the therapies we offer, you can also self-refer and become a member, this is £50. Please note that any therapies offer great value for money, but are not subsidised by the Charity for non-neurological conditions. Please download the Non-neurological Registration Form here. Sports Injuries If you would like to benefit from using our Hyperbaric Oxygen Therapy to accelerate healing from a Sports Injury please download the Sports Injury Registration Form here. Our Member Journey Officer If you have any questions please call Dawn Wright, our Member Journey Officer on 01454 201686 or email hello@thebrightwell.org.uk We very much look forward to welcoming you to join us at The Brightwell.