a new beginning
The start of 2020 has seen some monumental changes in the way we all live, work and play. This has by necessity affected the way everybody accesses the support and help needed to manage and maintain their health, probably none more so than you, our members.
Throughout the lock-down period the Centre team and trustees have been working hard to make sure that when we re-open you are provided with the safest route possible to get back to your regular therapies.
In 1985 The West of England MS Therapy Centre began helping people from a trading estate in Nailsea. At the beginning we only provided oxygen therapy and, ironically, this new beginning, in our 35th anniversary year, will be a similarly stripped down affair but, just as we did way back then, we will build up to offering our full range of therapies once again.
From Monday 8th June
we will be offering oxygen therapy to our members.
Our re-opening does come with some extra precautions for your safety and ours. Before you attend the Centre, please take a moment to read through the information in the sections below and can we just say how much we're looking forward to seeing you all.
With best wishes from Doro, the team and trustees.
The information on this page was updated on 28th May 2020
Arriving at the Centre
When you arrive please park in one of the designated parking bays, every second bay has been coned off to ensure a safe distance between vehicles, please do not move the cones.
Then you need to carry out these five steps before you enter the building, this procedure will be applicable every time you visit.
CALL
Phone reception on 01454 201 686 from inside your car, if you don't have a mobile toot your car horn.
ANSWER
You'll be asked some quick questions by one of the team to determine if it's safe for you to enter.
WAIT
When you speak to the team they'll give you a time to enter the building. Wait in your car until your allotted time.
MASK
As you leave your car put on your mask, this can be your oxygen mask or a protective mask.
SANITISE
Upon entering use the sanitising station opposite reception. Inside remember to maintain a 2 metre distance from other people.
TRANSPORT
If you are arriving by foot, on bicycle or using your mobility scooter we will have a designated waiting area for you.
You will still need to call reception when you are outside the building.
Unfortunately, for the moment, there are no waiting facilities for members, their carers or any family members.
Our operating procedures
To open we have carried out a full assessment of our operating procedures. These have now been updated to include the additional risks of COVID-19. To read these changes please click on the yellow Centre button.
Reception risk assessment
We have also carried out a full risk assessment of the potential hazard involved in reception. You are welcome to read these by clicking the grey reception button.
Facilities at the Centre
TOILETS
They will be allocated by therapy ie. those attending oxygen will use the toilet nearest oxygen.
REFRESHMENTS
There will be no facilities available for you to make hot drinks, the 'sandwich man' will not be visiting.
SANITISING STATIONS
Antibacterial hand gel and hand wash will be available for your use throughout the Centre.
SEATING / WAITING
To minimise social contact there will be no seating available for socialising or waiting at the Centre.
WIFI
Is available for free throughout the Centre and oxygen chamber.
PROTECTIVE MASKS
While we can provide oxygen mask for those attending oxygen therapy we are unable to provide protective masks for others.
Walk through
These new procedures can seem daunting and we certainly don't want you to be put off returning.
Mark, Doro and Claire, using their hitherto unrecognised theatrical talents, have created a short video to show how easy the new procedures will be. RADA here they come!
