a new beginning 

The start of 2020 has seen some monumental changes in the way we all live, work and play. This has by necessity affected the way everybody accesses the support and help needed to manage and maintain their health, probably none more so than you, our members.


Throughout the lock-down period the Centre team and trustees have been working hard to make sure that when we re-open you are provided with the safest route possible to get back to your regular therapies.

In 1985 The West of England MS Therapy Centre began helping people from a trading estate in Nailsea. At the beginning we only provided oxygen therapy and, ironically, this new beginning, in our 35th anniversary year, will be a similarly stripped down affair but, just as we did way back then, we will build up to offering our full range of therapies once again.


 From Monday 8th June 

we will be offering oxygen therapy to our members.

Our re-opening does come with some extra precautions for your safety and ours. Before you attend the Centre, please take a moment to read through the information in the sections below and can we just say how much we're looking forward to seeing you all. 

With best wishes from Doro, the team and trustees.


The information on this page was updated on 28th May 2020  

Arriving at the Centre

When you arrive please park in one of the designated parking bays, every second bay has been coned off to ensure a safe distance between vehicles, please do not move the cones.


Then you need to carry out these five steps before you enter the building, this procedure will be applicable every time you visit. 


Phone reception on 01454 201 686 from inside your car, if you don't have a mobile toot your car horn.


You'll be asked some quick questions by one of the team to determine if it's safe for you to enter.


When you speak to the team they'll give you a time to enter the building. Wait in your car until your allotted time.


As you leave your car put on your mask, this can be your oxygen mask or a protective mask.


Upon entering use the sanitising station opposite reception. Inside remember to maintain a 2 metre distance from other people.


If you are arriving by foot, on bicycle or using your mobility scooter we will have a designated waiting area for you.

You will still need to call reception when you are outside the building.

Unfortunately, for the moment, there are no waiting facilities for members, their carers or any family members. 

Our operating procedures

To open we have carried out a full assessment of our operating procedures. These have now been updated to include the additional risks of COVID-19. To read these changes please click on the yellow Centre button. 

Reception risk assessment

We have also carried out a full risk assessment of the potential hazard involved in reception. You are welcome to read these by clicking the grey reception button. 

Facilities at the Centre


They will be allocated by therapy ie. those attending oxygen will use the toilet nearest oxygen.


There will be no facilities available for you to make hot drinks, the 'sandwich man' will not be visiting.


Antibacterial hand gel and hand wash will be available for your use throughout the Centre.


To minimise social contact there will be no seating available for socialising or waiting at the Centre.


Is available for free throughout the Centre and oxygen chamber.


While we can provide oxygen mask for those attending oxygen therapy we are unable to provide protective masks for others.

Walk through

These new procedures can seem daunting and we certainly don't want you to be put off returning.


Mark, Doro and Claire, using their hitherto unrecognised theatrical talents, have created a short video to show how easy the new procedures will be. RADA here they come! 

Walk through of the new procedures
Arriving at the Centre walk through

The Brightwell offers a caring hand to those who need our help. We provide therapies, services and support to help make everyday life easier for people living with long term neurological conditions.


The Centre receives no funding from the NHS and less than 1% of our costs are met by government schemes. The Centre and our members are grateful for the generosity of community groups, businesses and individual fundraisers that allow us to continue to support people in need. 

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Bradbury House

Wheatfield Drive

Bradley Stoke

Bristol, BS32 9DB


t: 01454 201 686

e: hello@thebrightwell.org.uk








We currently close on weekends and bank holidays.

09:00 - 17:00

09:00 - 17:00

09:00 - 17:00

09:00 - 17:00

09:00 - 17:00

© 2019 The Brightwell               Registered Charity 801155