a new beginning 

In 1985 The West of England MS Therapy Centre began providing help and support from a trading estate in Nailsea. In the beginning we could only provide oxygen therapy and this new beginning, in our 35th anniversary year, has been a similarly stripped down affair. 


The good news is we are open and running both oxygen and physiotherapy sessions, Sandra is back and offering acupuncture appointments, Julie is available for hypnotherapy, mindfulness or reiki and Wendy will be returning in August to sort out your feet with her chiropody skills. All of the procedures that we have so far put in place are working well and for that we thank you for your support and your patience.


Soon we will have our complete range of therapies available to you as Claire, Christina and Carol are all in the process of attaining the necessary approvals to return, hopefully this will also happen later in August. 

We are still offering virtual exercise classes via Zoom and the plan is to increase the frequency of these should as they are proving to be quite popular. 

If you wish to return to physiotherapy you must fill in a consent form and read the risks of transmission document, both of these can be found on our physio page, we will be unable to offer you any type of physiotherapy appointment until this is completed. 

Attending the Centre does now come with some extra precautions for your safety and ours. Before you visit, please take a moment to read through the information in the sections below and remember that when you are at the Centre you must wear a fitted face mask at all times, if you do not have one we have single use face masks available at reception for £1 each. 

We are also pleased to announce that we're ready for new members to join the Centre, through either the charity or trading side of The Brightwell; more information on how this will look will be added to the Join page of the site in the coming days.

We're all happy to be back and look forward to seeing you soon,

with best wishes from

Doro, all the team and trustees


The information on this page was updated on 04 August 2020 

Arriving at the Centre

When you arrive please park in one of the designated parking bays.


You then need to carry out the five steps below before you enter the building, this procedure will be applicable every time you visit and for every visitor. 


Phone reception on 01454 201 686 from inside your car, if you don't have a mobile toot your car horn.


You'll be asked some quick questions by one of the team to determine if it's safe for you to enter.


When you speak to the team they'll give you a time to enter the building. Wait in your car until your allotted time.


As you leave your car put on your mask, this can be your oxygen mask or a fitted face mask.


Upon entering use the sanitising station opposite reception. Inside remember to maintain a 2 metre distance from other people.


If you are arriving by foot, on bicycle or using your mobility scooter we will have a designated waiting area for you.

You will still need to call reception when you are outside the building.

Unfortunately, for the moment, there are no waiting facilities for members, their carers or family.

Our operating procedures

To open we have carried out a full assessment of our operating procedures. These have now been updated to include the additional risks of COVID-19. To read these changes please click on the yellow Centre button. 

Reception risk assessment

We have also carried out a full risk assessment of the potential hazard involved in reception. You are welcome to read these by clicking the green reception button. 

Covid-19 Outbreak Management Procedure

In an event of a member, volunteer or member of staff receiving a postive result for Covid-19, we will apply our COMP. To read this procedure please click on the yellow Centre button. 

Facilities at the Centre


They will be allocated by therapy ie. those attending oxygen will use the toilet nearest oxygen, physio will use the toilet in physio etc... 


There will be no facilities available for you to make hot drinks, the 'sandwich man' is no longer visiting.


Antibacterial hand gel and hand wash will be available for your use throughout the Centre.


To minimise social contact there will be no seating available for socialising or waiting at the Centre.


Is available for free throughout the Centre and oxygen chamber.


Although we do provide oxygen masks for people attending oxygen those with physio appointments should wear their own fitted face mask, if you do not have a mask you can buy a single use one at reception for £1.

Everyone who enters the building must wear some type of fitted face mask.

Walk through of the new procedures
Arriving at the Centre walk through

The Brightwell offers a caring hand to those who need our help. We provide therapies, services and support to help make everyday life easier for people living with long term neurological conditions.


The Centre receives no funding from the NHS and less than 1% of our costs are met by government schemes. The Centre and our members are grateful for the generosity of community groups, businesses and individual fundraisers that allow us to continue to support people in need. 

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Bradbury House

Wheatfield Drive

Bradley Stoke

Bristol, BS32 9DB


t: 01454 201 686

e: hello@thebrightwell.org.uk








We currently close on weekends and bank holidays.

09:00 - 17:00

09:00 - 17:00

09:00 - 17:00

09:00 - 17:00

09:00 - 17:00

© 2020 The Brightwell               Registered Charity 801155