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By becoming a member of The Brightwell, you can access all the therapies and services we offer including Hyperbaric Oxygen, Physiotherapy, Support and Community. Becoming a New Member – Your Brightwell Journey By becoming a member of the Centre you will be able to access all the therapies and services we currently offer. How to Join... Step One Call us on 01454 201686 or email us at hello@thebrightwell.org.uk to arrange a visit, a personal tour of our facilities and have a chat about your specific needs and aims with one of the team. Step Two Once you have had your visit, please complete the information in our Membership Pack. The annual membership fee is only £40 per annum. Please click on the image below to download your Membership pack . If you prefer, you can collect a hard copy from the Centre, or we can post one to you. A member of the team will gladly help you to complete the forms if required. Step Three Once we have all your information, one of our team will contact you to book your Clinical Assessment. Step Four Have your assessment with one of our Physio Team. Discuss and agree on the most suitable and beneficial therapy plan for you. Step Five Start benefiting from the therapies we offer and enjoy being part of The Brightwell Community. Non-Neurological Conditions If you are recovering from an Injury, Long Covid, Cancer or any other health condition that you feel would benefit from the therapies we offer, you can also self-refer and become a member, this is £50. Please note that any therapies offer great value for money, but are not subsidised by the Charity for non-neurological conditions. Please download the Non-neurological Registration Form here. Sports Injuries If you would like to benefit from using our Hyperbaric Oxygen Therapy to accelerate healing from a Sports Injury please download the Sports Injury Registration Form here. Contributing by Standing Order Click here to find out how to contribute by standing order. Our Member Journey Officer If you have any questions please call Dawn Wright, our Member Journey Officer on 01454 201686 or email hello@thebrightwell.org.uk We very much look forward to welcoming you to join us at The Brightwell.

Volunteers play a vital role at The Brightwell with nearly 10,000 hours being donated each year. Roles are varied and adaptable. Contact us to discuss how you can help. Volunteering Volunteers are the lifeblood of our success here at The Brightwell. If you are looking for a new interest or challenge, becoming a volunteer at The Brightwell might give you the opportunity you are looking for. You will be made very welcome and your input with make a positive and meaningful difference to our service users, staff and other volunteers. 5 6 3 5 1/7 Volunteer Opportunities We have the following volunteer opportunities available: Supermarket Collections Help our fundraising team and represent The Brightwell with collection tins and buckets at Supermarkets and Shops. Some of our volunteers prefer to work a set number of hours per week on certain days and this works well when working closely with staff members of The Brightwell team. Please note that Volunteers must be at least 18 years old. If you are interested in a volunteer role we have available please email community@thebrightwell.org.uk or call us on 01454 201 686. Please also visit https://govo.org Enter our postcode BS32 9DB, to check out all our Volunteer opportunities. Thank you. Meet some of our amazing volunteers Janet Fundraising Volunteer Colette Fundraising Volunteer Howard Oxygen Chamber Operator 3H0A9467 Keith Lead Oxygen Operator Dave IT Support Wendy Carer Group Coordinator Kirsty and Sam Cafe Volunteers Corporate Volunteers Many businesses, whether they are a SME, Limited Company, a Plc., or apart of a National or even an International Group, give their employees time off to support good causes and local charities like us. By volunteering, not only are the individuals involved helping their chosen cause, but often taking part in such activities promotes communication, team building and self-awareness. We are very fortunate to have been supported by such teams in the past including groups from TSB, Lloyds Bank, Rolls Royce and different sectors of the Civil Service. The Brightwell has benefitted from tasks such as working on the grounds, gardening, building maintenance, building projects and much more. We would very much like to welcome you to come and spend time with us here at The Brightwell for a volunteering event. Please contact us at hello@thebrightwell.org.uk 1/2

We offer a range of physiotherapy options including one-to-one and group sessions. We have an expert team to help and support you to increase mobility and maintain function in our well equipped, fully accessible Centre. Physiotherapy Physiotherapy is our most popular therapy, with over half of our members enjoying the benefits. It is offered five days a week in our well- equipped gym area by qualified and experienced therapists, who have specialist knowledge in treating neurological conditions. Whether you have been newly or recently diagnosed, we offer specialist neurophysiotherapy that will benefit you. We pride ourselves on offering a friendly yet professional environment where supporting you as an individual is of the utmost importance. Unlike a hospital or clinical situation there is no time limit to the number of sessions you can attend. Many of our physio users have been with us, attending weekly sessions, for many years. What are the benefits of having physio at The Brightwell? We very much focus on you as an individual with your own personal needs being met. These requirements might include maintaining mobility, it is crucial that you remain as active as possible, we understand that this can be a challenge for people with neurological problems, especially when their muscle strength and movement is affected. Through regular physiotherapy, muscles can be exercised in the correct way and so, where possible, mobility is maintained, and the issues associated with a lack of movement can be prevented or addressed. Many of our members have some or all of the following aims: Receiving general advice to them and their support network Maintaining/improving joint mobility Preventing/reducing muscle spasms Maintaining/improving muscle power Maintaining/improving normal patterns of movement Improving/maintaining balance and coordination Reducing/preventing ataxia Maintaining/improving general fitness In addition, physiotherapy can be combined with the other therapies on offer to help ease pain, which can be one of the most difficult symptoms to treat effectively. Our therapists and Centre staff can speak to you about whether a combination of therapies might be right for you. The physiotherapy offered to you will be based on your specific ability. Activities vary from one-to-one or group sessions to exercise classes, gym equipment can also be used, under a therapist’s supervision. All new members to the Centre have a general assessment with a physiotherapist and, if physiotherapy is requested, a discussion will take place between the individual and the therapist as to the most suitable format. Find out more about Becoming a Member. What types of sessions do we offer? One-to-One Sessions One-to-one physiotherapy sessions last 30 minutes and are available for people who have a specific issue that cannot be addressed in a group class, or who do not have the ability to join a group class. Group Exercise Classes Group exercise classes (maximum 10 people) last an hour, with some classes ending with 10-15 minutes of relaxation. These classes are led by our therapists and encourage people to exercise in a way that will be effective for them, as well as providing a fun, sociable environment. Group Therapy Sessions Group therapy (maximum 6 people) also lasts an hour, with smaller groups allowing for more focused attention on specific issues. Online Classes These classes last half an hour and are ideal for those who cannot attend the Centre, work from home, have limited time or other commitments. These take place via Zoom. All types of exercise classes are tailored to varying ability and mobility levels, so that there is something for everyone. Monday Physio Group 12 pm -1 pm with the Physio Team Focus on balance and stability - Improves mobility and upper and lower limb strength. First half of the session - upper limb strengthening. Second half of the session - standing balance and lower limb strengthening Helps to reduce fatigue and improve flexibility and cardiovascular fitness. Tuesday Medium Intensity Interval Training via Zoom 8.45 am to 9.15 am with Millie This class is aimed at those members with higher mobility and relatively good balance. Upper Limb, Lower Limb and Core exercises (standing) Mixed exercises to allow for muscle groups to rest Use of weights/dumbbells Interval training - 30 seconds on, 30 seconds rest Wednesday Group Physio 9:30 am-10:30 am with the Physio Team Cardiovascular training - muscle endurance and fatigue focused. Moderate intensity aerobic exercises to help reduce fatigue and improve cardiovascular fitness and flexibility. Finishes class with relaxation. Seated Zoom Class 12 pm-12:30 pm with Lauren Suitable for upper limb strengthening Strength & power training with the use of dumbbells to increase blood circulation, release endorphins and develop muscle tone and strength. Helps to improve balance to avoid injuries. Thursday Group Physio 10:15 am-11:15 am with the Physio Team Flexibility training and seated leg and trunk stretches to increase range of motion and reduce spasms and fatigue. Use of rehab equipment to help with fitness and balance. Friday Neuro Yoga/Pilates 10:30 am-11:30 am with Lauren Meaningful and individually tailored Yoga poses and movements to suit the needs of attendees. Followed by relaxation using neurophysiological principles, incorporating visualising and yogic breathing, to support recovery and calm. If you would like to find out more details about any of our therapies, please call 01454 201686. We can then arrange for you to have a personal assessment to ascertain the best option to suit your specific needs. Functional Electrical Stimulation (FES) Functional electrical stimulation (FES) is a treatment that applies small electrical charges to a muscle that has become paralysed or weakened, due to damage in your brain or spinal cord. The electrical charge stimulates the muscle to make its usual movement. In MS and other neurological conditions, it is mostly used as a treatment for foot drop, where disruptions in the nerve pathways between the legs and brain mean the front of your foot cannot be lifted to the correct angle when walking. We have our own specialist FES team here at The Brightwell. Read more here . Outstanding Equipment and Facilities We are very fortunate to have an extensive range of specialist equipment in our physio department. This specialist equipment enables our members to receive the best possible solutions from the team at The Brightwell. Take a look at some of the pieces of equipment regulary used by members. Saebomas Tilt Table Therabike Easy Glide Therabike Balance Master Saebomas Outdoor Exercise Class Cardio Wall Suggested Contributions All the sessions for those members living with neurological conditions are subsidised through our fundraising efforts and supporter donations. However, as a charity we do ask for a contribution towards each session, Please click here to find out more. It is the Charity’s policy to never deny someone support due to financial reasons and we welcome the opportunity to confidentially discuss any payment issues with anyone struggling to contribute towards for their therapy sessions. Please click here to see our Cancellation Policy Contributing by Standing Order Click here to find out how to contribute by standing order.

The Brightwell is a charity supporting people to live well with their neurological condition. We receive no government, or NHS, funding and rely upon volunteers and fundraisers so that we can continue to offer our help and support. Contact We are always delighted to hear from you, whether you would like to find out more about the therapies we offer, becoming a member, joining our team as a volunteer or helping with fundraising. Please email us hello@thebrightwell.org.uk or call on 01454 201 686 Please come to see us or call in for a coffee at The Brightwell Cafe. The Brightwell Bradbury House Wheatfield Drive Bradley Stoke Bristol, BS32 9DB power.safe.apron Opening hours Monday 8.30 am - 18.15 pm Tuesday 8.30 am - 18.15 pm Wednesday 8.30 am - 17.30 pm Thursday 8.30 am - 17.00 pm Friday 8.30 am - 16.30 pm How to find us Subscribe to our newsletter • Don’t miss out! First name Last name Email Join Thanks for subscribing!

The Brightwell Café is open to all members, carers, staff volunteers and members of our wider Brightwell community. We are open from 10am with prepared food served until 2.30pm . As well as good quality tea, coffee and soft drinks, there are lots of items are to tempt you and tickle your taste buds, The Brightwell Cafe After much anticipation, we are delighted to announce that The Brightwell Café is now fully open and offering some delicious tasty items on the menu! The Café is open to all members, carers, staff volunteers and members of our wider Brightwell community. We are open from 10am with prepared food served until 2.30pm. As well as good quality tea, coffee and soft drinks, the following items are here to tempt you and tickle your taste buds: a selection of freshly made sandwiches (with gluten-free options available) jacket potatoes with a choice of delicious fillings an assortment of cakes (with gluten-free options available) A range of other snacks Everything we offer represents great value for money, using fresh ingredients and local suppliers. We will be developing the menu further over the coming weeks to serve hot food, healthy options and daily specials. Here is just a small sample of some of the tasty treats on offer..... We’re delighted to announce that The Brightwell Café has achieved a 5-star Food Hygiene rating from South Gloucestershire Council, following our first inspection on Monday 4 March 2024! A food hygiene rating tells consumers about the hygiene standards of a food premises to help them choose where to eat or shop for food. During an inspection, the food safety officer checks how well businesses are meeting the law by looking at: The handling of food How food is stored How food is prepared Cleanliness of facilities How food safety is managed The scheme gives food premises a rating from 0 to 5, where 5 shows hygiene standards are very good and 0 shows urgent improvements are required. We’re so pleased that The Brightwell Café has been awarded the maximum 5-star rating and that all the care and attention to preparing food taken by the café team has been officially recognised! Brightwell Buffets Are you thinking of having a work meeting, a family gathering for a special lunch or a friends get together and want a super buffet? We can help! The Brightwell Café is delighted to offer sandwich platter buffets with the option of a selection of cakes, fruit, canned drinks, bottled water etc. at a very competitive price. We can cater for special dietary requirements such as providing Gluten free bread, with Vegetarian and Vegan options available too – just contact us with your requirements and we’ll be happy to help. Buffet orders will need to be pre-ordered at least 48 hours in advance and are available for collection on weekdays between 10am and 3pm. For further information or to book a buffet please call 01454 201686 and ask for Paula or Helen to discuss your requirements or email us at hello@thebrightwell.org.uk . Alternatively, just pop into the café at The Brightwell to discuss your needs and we’d be happy to help! Coffee Lounge and Outdoor Terrace The whole Centre is fully accessible and there is free parking too. There is a choice of seating available and on warmer days, café users are welcome to enjoy our outdoor Terrace and Garden areas.

We have several fantastic opportunities for you to work for a leading charity that supports people living with neurological conditions. Based in Bradley Stoke, Bristol, The West of England MS Therapy Centre, a part of The Brightwell, is an established and highly regarded Charity with over 30 years’ experience in the sector. ​ We deliver long-term rehabilitation therapy and vital support to people living with neurological conditions in our accessible, purpose built facilities.  ​ Join our team at The Brightwell Based in Bradley Stoke, Bristol, The West of England MS Therapy Centre, a part of The Brightwell, is an established and highly regarded Charity with over 40 years’ experience in the sector. We deliver long-term rehabilitation therapy and vital support to people living with neurological conditions in our accessible, purpose-built facilities. We have no current vacancies. Please check back regularly for future opportunities. Volunteer Roles As well as employed roles, we are always looking for volunteers to work with us. To find out more about being a Volunteer at The Brightwell, please visit www.thebrightwell.org.uk/volunteer We are very keen to welcome new members to our community in the following roles

The Brightwell team includes a expert physiotherapists, volunteer Oxygen Chamber operators, through to our support and fundraising teams and our Board of Trustees. Meet The Brightwell Team We have a truly exceptional team of people working, volunteering and supporting us here at The Brightwell. If you think that you might like to join our team please read more information by clicking he links below Volunteer Support Us Administration and Support Team Doro CEO Caroline Finance Officer Dawn Lead Receptionist Paula Cafe Coordinator Helen Centre Administrator Monique Receptionist Fundraising Team Victoria Head of Fundraising (Grants and Trust) Lara Events, Marketing and Communications Officer Physiotherapy Team Amrik Lead Physiotherapist Millie Rehabilitation Therapist Lauren Physio Assistant Aaron Physiotherapist Nathi Physiotherapist Khoula Physiotherapist Oxygen Team Angela Oxygen Coordinator Sally Extended Opening Hours Officer Howard Senior Operator Keith VolunteerOperator Jane S Volunteer Operator Hazel Volunteer Operator Andy Volunteer Operator Mike Volunteer Operator Carol Volunteer Operator Stevyn Volunteer Operator Anju Volunteer Operator Guy Volunteer Operator Sandra Volunteer Operator Roger Volunteer Operator Brian Volunteer Operator Peter Volunteer Operator Ted Volunteer Operator Caroline Volunteer Operator Board of Trustees Geoff Chair of Trustees Paul Trustee Charles Trustee Steve Trustee David B Trustee Caz Trustee Roger Trustee David G Trustee Tina Trustee Helen Trustee

Throughout the year The Brightwell organises a wide range of social and fundraising events. These events range from social evenings held at the Centre such as Quiz and Bingo Nights, through to large community events such as our Colour Run and Abseil. Come and join in soon! Project01 Project02 Project03 Project04 Project05 Upcoming Events Bingo Night Wed 25 Nov The Brightwell More info Tickets Christmas Market Sat 28 Nov The Brightwell More info Register here Frozen Princess Show Sat 05 Dec The Brightwell More info Tickets Events Gallery Corporate Abseil 15 May 2026 Frozen Princess Show 6 December 2025 Christmas Market 29 November 2025 Members' 40-Year Celebration 19 June 2025 Corporate Abseil 16 May 2025 Halloween Party 26 October 2024 Colour Run 9 June 2024 Corporate Abseil 10 May 2024 Pink Moon Swim 19 April 2024

The Brightwell

All the sessions for those Brightwell Members living with neurological conditions are subsidised by the charity through our fundraising efforts and supporter donations. Suggested Contributions and Pricing

The Brightwell offers a unique environment for those looking to receive an extensive range of therapies for people with chronic neurological and other conditions. Therapies at The Brightwell The Brightwell offers a unique environment for those looking to receive an extensive range of therapies for people with chronic neurological and other conditions. We are proud to confirm that our facilities are second to none in the Greater Bristol area and we offer a friendly yet professional approach in a non- clinical environment. The Brightwell offers fully accessible premises, with extensive free disabled parking. In the physiotherapy department there is a full hoisting system and a vast array of equipment. Each therapist is fully qualified in their field and registered with the relevant professional body. All our volunteers are also trained to the highest standard. Click here to find out about Becoming a Member. Oxygen Therapy For Neurological Conditions Oxygen Therapy for Sports Injuries Oxygen Therapy for Other Conditions One-to-One Neuro Physiotherapy Groups and Classes Online Classes FES Clinic Specialist Clinics Support and Information What Conditions Do We Treat? Suggested Contributions All the sessions for those members living with neurological conditions are subsidised through our fundraising efforts and supporter donations. However, as a charity we do ask for a contribution towards each session, Please click here to find out more. It is the Charity’s policy to never deny someone support due to financial reasons and we welcome the opportunity to confidentially discuss any payment issues with anyone struggling to contribute towards for their therapy sessions. Please click here to see our Cancellation Policy Contributing by Standing Order Click here to find out how to contribute by standing order.