The Brightwell’s New Appointment System

As many of you may be aware, the Centre recently switched to a new clinical diary system called “Cliniko” to help manage our appointments. As a busy centre, we are always looking for ways to improve efficiency and more effectively manage the increasing number of people who come to us for support and therapies.

After some steep learning curves, the team at the Centre are now using the system to manage and book all therapy appointments and services. This has represented a huge effort from staff and volunteers alike, and we are grateful for their total dedication and support as well as the patience of all our members whilst we have been getting to grips with the new system.

As part of the new system being rolled out, we have also reviewed our processes and procedures to make sure that things continue to run smoothly. In respect of this, there are a few things that we would like to remind our members about:

Missed appointments

We appreciate that circumstances can change and that sometimes members may need to reschedule their appointments. We ask that you please let us know as soon as possible (with at least 48 hours’ notice) if you are unable to make your appointment so that we can offer the slot to someone else. We often have people who are waiting to be seen, so please help us to help them by letting us know if you can’t make it to the Centre for whatever reason.

If centre users do not attend their appointments without notice, this represents a high cost to the charity.

Please see our Cancellation Policy

Cancellation Policy March 2025.pdf

Download PDF • 131KB

Check-in on arrival

Please make sure you check in with Reception when you arrive at the Centre – this is important as we need to know that you have arrived for your appointment.

Therapy Contributions

We also ask that you make your contribution for your therapy as soon as you check in with Reception, before your therapy session starts.

Alternatively, many members enjoy greater convenience by setting up a regular Standing Order payment (weekly or monthly) to cover their contributions instead.

To find out more about Standing Orders, please visit our webpage or ask at Reception.

Over the coming weeks, we will continue to settle into using the new system and will also be starting to explore some of its additional features, such as fully rolling out automated appointment reminders, which we hope will be of additional benefit to members. We will keep you updated about ongoing developments, so watch this space.

Thank you again to everyone who has helped during this busy transition period and to all our members for your continued patience and support.

Not a Member?

If you are not yet a member, please check out our Join Us page to find out more.

If you have any queries whatsoever, please call Reception on 01454 201686 or email hello@thebrightwell.org.uk.