Nestled in Bradley Stoke, Bristol, The Brightwell (which encompasses the West of England MS Therapy Centre) has spent more than 40 years helping people manage chronic neurological conditions, recover from physical injuries and regain their independence. Far from a cold, clinical environment, The Brightwell is a warm community hub, designed to give members access to specialised, professional care. We suggest a contribution towards each therapy, but if that is more than you can manage, please talk to us: no one is turned away. What People Are Saying: Google Reviews The impact of The Brightwell's work shines through in its online feedback. Members, families and visitors consistently highlight the high quality of care, the welcoming atmosphere and the dedication of the staff. Here is what some of them have said in their Google reviews: "Welcoming, understanding and supportive. A happy place doing a good job for over 40 years." "I have been using the Physiotherapy Department at The Brightwell for many years now. They are brilliant. Caring and concerned, they develop a series of exercises for you that stretch you and help you to maintain the physical ability that you have... Lots of parking, all set up for wheelchair users and such a friendly atmosphere." "Such a brilliant centre. The staff and volunteers are so kind and helpful. The services they offer are professional and at really accessible prices. There is a warm and friendly atmosphere." "I go to the centre every Wednesday morning to take part in an exercise session run by the physios. It is a great way to support my mobility, and we also have fun. There are similar classes at different times and days." "What a beautiful place. The receptionist was so helpful and super friendly. Great coffee shop!" Comprehensive Therapies Offered at The Brightwell Although the Centre was first established to support people living with Multiple Sclerosis, The Brightwell has broadened its care over the decades. Today it also supports people with Parkinson's, stroke recovery, fibromyalgia, Long Covid, Chronic Fatigue Syndrome and Motor Neurone Disease amongst many others, as well as those recovering from sports injuries. Hyperbaric Oxygen Therapy (HBOT) One of the centre’s flagship services is Hyperbaric Oxygen Therapy. During a session, members breathe pure oxygen inside a pressurised chamber. The increased atmospheric pressure allows the body to absorb significantly higher levels of oxygen into the bloodstream and tissues, aiding cellular repair, reducing inflammation, and combating chronic fatigue. The Brightwell also provides tailored Oxygen Therapy for Sports Injuries, helping athletes accelerate the repair of strains, sprains, ligament damage and soft tissue injuries. Physiotherapy & Neurophysiotherapy Physical rehabilitation is tailored to each person's mobility and personal goals. The Brightwell offers a wide range of Physiotherapy. One-to-One Neurophysiotherapy: specialist consultations focused on managing symptoms, improving balance and maintaining range of motion. Exercise Groups & Classes: guided group sessions for different mobility levels, focusing on strength, flexibility and social interaction. Online Classes: virtual movement sessions for members who prefer to exercise from home. Functional Electrical Stimulation (FES) Clinic For members experiencing muscle weakness or "foot drop" caused by neurological conditions, the FES Clinic uses small electrical pulses to stimulate affected nerves, improving gait, stability and walking speed. Complementary & Holistic Therapies To complement physical rehabilitation, the centre offers a range of holistic wellbeing treatments through Specialist Clinics: Acupuncture: targeted pain relief and symptom management. Reflexology & Massage Therapy: relieves muscle tension, improves circulation and eases stress. Counselling Services: emotional and psychological support for individuals and families navigating long-term health journeys. More Than a Clinic: A Community Space Beyond its structured therapies, The Brightwell offers The Brightwell Café, accessible parking, and fully adapted facilities. It is a social sanctuary where members share experiences over coffee, join social events, and build supportive networks. To learn more about memberships, self-referrals, or supporting the charity, visit www.thebrightwell.org.uk Tel: 01454 201686 or Email: hello@thebrightwell.org.uk

As many of you may have seen, back in June we were selected as a finalist for the BBC Bristol Make A Difference Awards. Nominated by our staff member Lara, we were one of four finalists for the Community Group Award, which recognises organisations who help change the lives of others in their community. We were delighted to be chosen! Filming at BBC Bristol As finalists, we were invited to interview and film at BBC Bristol to tell our story. We were interviewed by the BBC's Adam Crowther, and Doro had the chance to tell the story of the charity and how it supports our community. Attia then explained the impact the centre has had on her from a member's perspective. Both gave an excellent interview and explained clearly how the Brightwell supports its community. The Awards Ceremony The ceremony took place last Thursday evening at the Playhouse Theatre in Weston-super-Mare. We had a great Brightwell turnout, including our Chair of Trustees, Geoff; staff members Lara, Victoria and Amrik; and members Attia, Gus and Mike. We were joined by Andrew (Attia's husband), Denise (Geoff's wife) and Mollie, a long time Brightwell supporter. On arrival, we had a professional photo taken as a group, which was a nice way to start the evening. The night was hosted by BBC Bristol's own Joe Sims and Claire Carter, who kept things running smoothly. There was also ice cream handed out at the interval, which went down very well! Every finalist was so deserving, and it was great to meet them and hear about the important work people are doing across Bristol. The Result Our award was judged by Strictly Come Dancing professional dancer Janette Manrara, who spoke about the work of all the finalists. In the end, we didn't win our category. However the winners, Operation Community Hamper, were extremely deserving, and we're so pleased for them. Their work supporting vulnerable families in our community is so important, now more than ever. That said, we didn't go home empty-handed. We were presented with a beautiful award recognising The Brightwell as Highly Commended, which we're very proud of and will be displaying at the centre. Being recognised alongside so many incredible groups was a nice reminder that the work we do makes a difference. Thank You Thank you to everyone who came along on the night, and to all our members, staff, volunteers and supporters. It's your involvement that makes The Brightwell what it is. And who knows, maybe we'll be back again sometime in the future!

At The Brightwell, our priority is supporting your health and wellbeing. Life happens, emergencies crop up, and health can be unpredictable - we completely understand. However, as a charity, every missed session or last-minute cancellation impacts our ability to support other members in need. To help us keep our therapies accessible to as many people as possible, we would like to share a gentle reminder of our Cancellation Policy. Please see below. Need to Cancel or Rearrange? Please give us 48 Hours' Notice If you need to change or cancel your appointment, please give us at least two working days’ notice (48 hours). This window gives us the chance to offer the slot to another member on our waiting list who may urgently need access to our services. How to contact us correctly To ensure your cancellation is received and logged in time, you must reach out to us using one of the following official methods between 9:00 am and 4:30 pm, Monday to Friday: Phone: Call the Centre on 01454 201 686 Email: Send a message to hello@thebrightwell.org.uk Important Note: Cancellations made through social media channels or sent to individual email addresses cannot be accepted. Because these platforms are unmonitored for scheduling, cancellations sent there will unfortunately be recorded as a 'no-show'. What happens if you cancel late or miss a therapy session? Suggested Contributions: If an appointment is cancelled without at least two working days' notice, we will ask for the full suggested contribution for the missed therapy. Late cancellations and missed appointments result in a loss of vital funds for the Centre, which directly impacts our services. Emergencies: We understand that true emergencies happen without warning. In cases where prior notice was genuinely impossible, exception requests will be considered thoughtfully. Repeated Missed Appointments: If there is a pattern of repeated short-notice cancellations or 'no-shows', we reserve the right to review, adjust, or decline future bookings. If factors outside your control are causing difficulties, please talk to us so we can work together to find a solution. Arriving for your appointment To keep our schedule running smoothly for everyone, please plan to arrive at least 15 minutes before your scheduled session. Please check in with Reception when you come to the Centre so that we know you have arrived for your therapy. We also ask that you make your contribution at Reception prior to your appointment. Running Late? Call ahead safely: If you are running late, please give us a call to let us know, but only if it is safe to do so (never call while driving). Oxygen Therapy Note: If you are booked for an Oxygen Therapy session inside the chamber, we cannot delay the session start time. However, depending on availability, we may be able to offer isobaric oxygen outside the chamber; just ask when you call. By giving us notice whenever you can't make it, you help us keep our schedules full and ensure that every member of our community gets the care they need. Thank you for your continued support, cooperation, and understanding! The Brightwell Team

Hi, my name is Kelsey, and from October, I am delighted to be offering Reflexology at The Brightwell Centre at a reduced rate for centre members. Having been a long-standing member of the centre myself, I have personally used and benefited from the facilities here over the years. Because of this, it feels especially meaningful to now be able to give something back to the centre and its members through the treatments I offer. Reflexology is a deeply relaxing complementary therapy that may help to ease stress and tension, encourage relaxation, support better sleep and promote a greater sense of calm and overall wellbeing. For people living with long-term health conditions or undergoing medical treatment, it can also provide valuable time to rest, switch off and focus on themselves. As a qualified Reflexologist and member of the Association of Reflexologists (AoR), I have experience supporting clients living with autoimmune conditions, cancer and a range of long-term health conditions. I am also additionally trained in Oncology Reflexology, allowing me to adapt each treatment carefully around the individual needs, comfort and energy levels of each client. Treatments can be adapted for clients with a range of mobility needs, helping to ensure each person feels comfortable and supported throughout their session. My aim is to provide a calm, welcoming and supportive space where every client feels listened to and cared for. Appointments are available at The Brightwell from 13 October onwards. Please enquire at Reception for more information and to book. Tel: 01454 201686 or email hello@thebrightwell.org.uk

Hi, I’m Helen and I’ve worked at The Brightwell since 2024. I support Doro with a variety of admin activities and look after Policies, Processes, Health & Safety, and Facilities at the Centre, as well as onboarding volunteers, health practitioners and organising and hosting corporate volunteering groups. I work with all the departments at the Centre in one way or another – no two days are alike! I was born in London (and have a twin brother!) but have lived in several locations across the southwest. I was a keen sportswoman at school but struggled with rare autoimmune issues and spinal injuries in my teens, which impacted my mobility. I was also a bookworm with a love of Science, English, and Philosophy. After completing my degree in Psychology, I was awarded a scholarship to study an MPhil in Health Psychology, specialising in addiction and psychopharmacology. Throughout this time, I experienced further health problems but continued lecturing students and being involved in clinical research trials, whilst successfully completing my MPhil. A few years later, my husband and I moved to Bristol, where I worked in education and then in aerospace. I worked in Quality and Project Management roles running multiple projects, including within the NHS, which was some of the most challenging work I’ve ever been involved in. During that time, I suffered additional spinal damage and was prescribed an eye-watering number of powerful painkillers and treatments to keep me functional, but this also exacerbated my chronic fatigue. I was concerned about the volume of medications I was taking so investigated other ways to help manage my chronic pain. This led me to explore the fascinating world of Clinical Hypnotherapy. In 2012, I qualified as a Solution Focused Clinical Hypnotherapist and Psychotherapist. I enjoyed helping hundreds of clients whilst also qualifying as a Clinical Supervisor and training other therapists in Neuroscience, Stress, Pain Management, and Gut Health. I also joined a professional association for Solution Focused Hypnotherapists (AfSFH) as Editor of their journal. Six months later, I was asked to take over as CEO, which I accepted, working with a fabulous Executive team. In 2020, COVID-19 appeared, and it took a lot of work to support the association’s therapists, who had to transition to helping clients online. After a couple of years, members of my family became unwell and were struggling with mobility. I found I could no longer commit to working with clients in the evenings and weekends as well as during the day, so I looked for a new challenge that would allow more regular hours. I was still CEO of the AfSFH but knew I couldn’t keep up with so many demands whilst supporting my family. Not long after, I saw an opportunity at The Brightwell, and the rest, as they say, is history! After a few months at The Brightwell, I stepped down as CEO of the AfSFH and was honoured to be made a Fellow of the organisation in 2024. I still try to keep up to date with neuroscience, microbiome and behavioural research (my passions!). I enjoy lots of other hobbies and although my mobility and energy can be variable, I enjoy gardening and exploring nature. I enjoy music and singing and am quite artistic (more enthusiastic than talented!) and enjoy drawing and other crafts. I also enjoy travelling and have developed a passion for cruising in recent years – I love looking out at the ocean and waking up somewhere new to explore each day. The Centre is such a wonderful place, full of wonderful people. As someone who has lived with health issues for most of my life, I’m truly inspired by the members, volunteers, and staff I see every day. Hope to see you at the Centre soon! Best wishes, Helen

Fancy an evening of trivia, teamwork, and a bit of friendly competition? Join us on Wednesday 21st October for our next Quiz Night, one of our regular fundraising events at The Brightwell. What to expect Get ready for a proper mixed bag of rounds designed to test every kind of brain on your team. Alongside the usual general knowledge questions, we've got music rounds to get your ears working and picture rounds to catch out even the sharpest eyes. Whether you're a walking encyclopedia, a music buff, or just good at guessing under pressure, there's a round for you. The details Tickets: £6 per person Doors open: 6.30pm Heads down: 7pm sharp Teams: Up to 6 people. Round up your friends, family, colleagues, or come along and we'll find you a team Doors: Open at 6.30pm, so arrive early to grab a good table and get settled before the first round Bring your own drinks and nibbles. This lets you snack however you like through the evening. Feel free to bring whatever will keep your team fuelled and focused (or just help you cope with the picture round) The raffle No quiz night is complete without a raffle, and ours is only available on the night, so you'll need to be there to take part. With multiple prizes up for grabs, you've got a really good chance of winning something. Raffle tickets are sold separately from your quiz entry, so keep some cash or your card handy. Where to find us 📍 The Brightwell Centre, Wheatfield Drive, Bradley Stoke, BS32 9DB How to book Reserve your team's spot online at https://www.thebrightwell.org.uk/events/quiz-night-10 or pop into the centre to book in person. Places tend to go quickly, so it's worth booking ahead rather than turning up on the night hoping for space. Why it matters Quiz Night isn't just a fun night out. It's one of our key fundraising events. Every ticket and raffle entry helps us continue our mission of providing vital therapy to those living with neurological conditions. Your support, whether you come along, spread the word, or both, makes a real difference. Thank you for being part of it. We can't wait to see you there!

On Sunday, three incredible supporters, Paula, Adrian and Eve, took on the Great North Run in support of The Brightwell and what an achievement it was! Together, they have already raised more than £2,600, with the final total still to be confirmed as donations continue to come in. Every pound raised will help us continue supporting people living with neurological conditions, and we are so grateful for their efforts. Our wonderful Café Coordinator, Paula, described the event as incredible. "It was extremely busy, but a really wonderful experience. I love my medal!" Taking part in the world's biggest half marathon is no small feat, and we're incredibly proud of Paula, Adrian and Eve for their determination, commitment and enthusiasm throughout the challenge. A huge thank you to all three runners for representing The Brightwell, raising vital funds and helping to spread awareness of our work. We would also like to thank everyone who has sponsored them so far. Your support makes a real difference. Congratulations, Paula, Adrian and Eve. We're all so proud of you! 🎉 Donations are still coming in, so watch this space for the final fundraising total.

We welcomed a lovely group of Corporate Volunteers on 7 September from Zurich Insurance Group, with volunteers travelling from all over the southwest to come to The Brightwell. After a tour of the Centre, the team got stuck in with a variety of tasks – including sweeping key areas, cutting back hedges and brambles and waterproofing the exterior of our lovely wooden storage shed. They also did a fantastic job of organising the inside of the shed, which was no easy task! The team also planted flowers, grasses and shrubs in the garden that they had very kindly donated on the day. In addition, the team did a brilliant job of waterproofing our two benches and revarnishing our raised beds as well as some of our garden furniture, helping to provide extra protection to the wood before autumn sets in. The team were very interested to learn about everything we do here at The Brightwell and enjoyed refreshments and a light lunch from the Brightwell Café as well. We are also delighted that Zurich have selected The Brightwell to receive a generous microgrant of £500, which will be donated to the charity later in the year. Such contributions are so appreciated and help us to continue our vital work. Thank you to the Zurich team who did a brilliant job on the day - we look forward to welcoming the group back to the Centre again soon!

Join us for a night of fun, friendly competition, and community spirit, all in aid of a brilliant cause. We're delighted to invite you to our next charity Bingo night, raising vital funds for the centre. Whether you're a Bingo regular or a first-timer, this is a relaxed, sociable evening where every ticket sold makes a real difference. Every penny raised on the night goes towards providing vital therapy for people living with neurological conditions. By joining us, you're not just in for a fun night out, you're directly supporting your local community and helping us continue this essential work. What's On 🎟️ 6 Bingo games 💰 2 cash games 😂 Silly Bingo An exclusive raffle, available on the night. Bring your own drinks and nibbles, settle in with friends and family, and enjoy an evening of eyes-down excitement, all for a great cause. Event Details Date & Time: Wednesday 30th September, doors open at 6.30pm. Bingo starts at 7pm. Location: Bradbury House, Wheatfield Drive, Bradley Stoke, BS32 9DB Tickets: £8 per person. Get Involved Grab your tickets, gather your friends, and come support The Brightwell. Buy your tickets here. We can't wait to see you there, let's Bingo!

Our Autumn Raffle is now open, and there are some brilliant prizes to be won this year. Strips are just £2 each, so it's an easy way to support us while treating yourself to something special. Thanks to our sponsor, MBS Land and New Homes, for supporting the raffle this year. First prize: Champagne Afternoon Tea for two at Berwick Lodge Top prize is a Champagne Afternoon Tea for two at Berwick Lodge, set in the hotel's beautiful hotel on the edge of Bristol. Expect a lovely spread of sandwiches, scones with cream and jam, and cakes, all finished off with a glass of Champagne. Second prize: Traditional Afternoon Tea for two at Berwick Lodge Second prize is a Traditional Afternoon Tea for two, also at Berwick Lodge. Berwick Lodge is a boutique hotel just outside Bristol, well loved for its gardens and relaxed, friendly atmosphere. This tea includes finger sandwiches, scones with cream and jam, and a good selection of cakes. Third prize: 4 tickets to Bristol Zoo Project Third prize is 4 tickets to Bristol Zoo Project, the wildlife park on the edge of Bristol. It's home to bears, wolves, gorillas and giraffes, with a treetop walkway through Bear Wood and animal talks throughout the day. A great day out for the whole family. Strips are £2 each. You can buy yours here: Buy your strips Winners will be announced on Tuesday 14th October, so don't miss your chance. By supporting our fundraising activities, like our raffles, you are helping us to continue to raise funds to allow us to keep providing vital therapies to those living with neurological conditions. Thank you!

It's official, the Great North Run is just one week today! Three incredible people from our community are lacing up their trainers to take on this legendary race in support of our charity, and we could not be prouder. Meet our fabulous trio: Paula, our very own, much loved Cafe Coordinator, Adrian and Eve. In just seven days, all three will take on 13.1 miles through the streets of Newcastle, tackling one of the biggest and most iconic half marathons in the world. From the start line in Newcastle to the finish by the coast in South Shields, thousands of runners come together each year for this incredible event, and this year, Paula, Adrian and Eve will be among them, running for us. What it means Every step of those 13.1 miles will be in support of our cause, and every mile takes real determination, training and heart. Whether it's early morning runs, sore legs, or nerves creeping in as race day approaches, our three runners have put in the work, and now it's our turn to show up for them. Get Behind Them! With just one week left, now is the perfect time to send some love, share their fundraising pages, and help them smash their targets before they even hit the start line. You can support their fundraising efforts here: 🎗️ Paula Gregory is fundraising for MS Therapy Centre at Bristol (Paula and Adrian have a joint fundraising page) 🎗️ Eve Dodd is fundraising for MS Therapy Centre at Bristol Every donation, share, and word of encouragement helps carry them through those final training days and all the way to the finish line. So here's to Paula, Adrian and Eve, thank you for taking on this challenge for us. We'll be cheering as loud as we can. Good luck, team, you've got this!